Mychael Breedlove
Los Angeles
Summary
Talented Production Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Manager, Events & Production
Crypto.com Arena
09.2019 - Current
- Oversee Los Angeles Kings operations
- Oversee Los Angeles Sparks operations
- Lead multiple concerts and large events on the production side such as; Kendrick Lamar, NCAA March Madness 2024, Grammy Awards, Tyler, The Creator, and many more.
- Lead production meetings for the entire venue to ensure all games, shows and concerts are successful.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Draw building and show cads using Auto Cad.
Guest Services Coordinator
STAPLES Center
09.2018 - 09.2019
- Event Lead for Los Angeles Sparks, Disney On Ice, Harlem Globetrotters, Monster Jam and other family shows and small concerts
- Prepare Event Estimate, Event Notes, Deployment Sheets, Staff Listings, and all other logistics to ensure events are successful on a Guest Services side
- Office assistance, including emails and phone calls, organizing and filing paperwork
- Monitor Team Member and Guest Services Hotlines, and respond to all inquiries/concerns as needed
- Assist guests with information or issues via phone, email, and in-person during events and provide Management Team with any follow-up that is needed
- Serve as a mentor in the hiring, training and development of new Team Members and Supervisors by providing leadership and guidance
- Assist with discussions and coaching on performance and attendance, both positive and corrective, using the 'Situation, Impact, Alternative, and The Understanding' models
- Track monthly inventory and maintenance for items such as; Scanners, Printers, Radios, Flashlights, Earpieces and Wristbands
- Ordering and upkeep of stanchion
- Inputting and maintaining barcodes for inventory items such as; Suite Keys, Clickers, Lift Keys, Bullhorns, Radios and Elevator Fobs
- Completion of monthly Guest Services and Security Newsletter
- Gave information about area attractions and provided directions.
- Booked appointments, accepted payments and answered guest questions.
Guest Services Senior Supervisor
STAPLES Center
04.2015 - 08.2018
- Office assistance, including emails and phone calls, organizing and filing paperwork
- Preparation of nightly Event Packets, which include notes, pass sheets, deployment sheets, staff listings, and any additional event specific paperwork
- Monitor Team Member and Guest Services Hotlines, and respond to all inquiries/concerns as needed
- Oversee Main and Upper Concourse Guest Services event operations
- Monitor venue communication via radio, telephone, and the Supervisor phone during events
- Document and communicate all incidents utilizing Incident Management Systems (24/7)
- Assist guests with information or issues via phone, email, and in-person during events and provide Management Team with any follow-up that is needed
- Serve as a mentor in the hiring, training and development of new Team Members and Supervisors by providing leadership and guidance
- Completion of monthly Guest Services and Security Newsletter
Guest Services Supervisor
STAPLES Center/Microsoft Theater/L.A. Live
02.2010 - 04.2015
- Supervising between 40-60 Team Members on a nightly basis
- Making sure all guests have a great time to ensure their return
- Assisting guests with complaints/concerns, broken seats, viewing problems, and issues with other guests
- Assisting with awards show load-in/rehearsals
Sales Associate/Lead
GAP/Old Navy
10.2010 - 12.2013
- To assist all customers with shopping needs
- Maintaining a clean and safe work environment for all employees and customers
- Tracking all merchandise inventory
- Assisting fellow Team Members at registers
Education
High School -
Susan Miller High School
01.2005
Associate Degree -
El Camino College
01.2010
Skills
- Event Planning
- Production
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Relationship building
- Operations management
- Project management
- Staff development
- Auto Cad drawing
Timeline
Manager, Events & Production
Crypto.com Arena
09.2019 - Current
Guest Services Coordinator
STAPLES Center
09.2018 - 09.2019
Guest Services Senior Supervisor
STAPLES Center
04.2015 - 08.2018
Sales Associate/Lead
GAP/Old Navy
10.2010 - 12.2013
Guest Services Supervisor
STAPLES Center/Microsoft Theater/L.A. Live
02.2010 - 04.2015
Associate Degree -
El Camino College
High School -
Susan Miller High School