Myca Broomfield
Saanich,BC
Summary
Dynamic professional with a drive for success, excelling in customer service and staff supervision. Skilled in space planning and process improvement, I have a strong attention to detail resulting in efficiency and foster strong interpersonal relationships, resulting in improved customer satisfaction and team performance. Committed to delivering quality outcomes in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Liqour Co.77
Langford, BC
05.2024 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Examined incoming product shipments.
- Managed procurement and replenishment of inventory.
- Frequently worked double shifts to manage unexpected absences.
- Addressed Inventory needs with attention to detail.
Airport Customer Service Agent
Executive Aviation
Victoria, BC
04.2024 - 05.2024
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Warehouse Manager
Heirloom Linens
Victoria, BC
06.2021 - 04.2024
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Cleaned and maintained warehouse in compliance with safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Trained new staff on job duties, company policies, and procedures for rapid onboarding.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Improved order processing speed by introducing barcode scanning technology into the workflow process.
- Pulled, verified, and packaged items for shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Verified shipping and receiving counts matched picking and purchase order documents, decreasing discrepancies.
- Documented shipping and receiving records to confirm
- receipt of orders.
- Moved material to and from finishing to shipping and receiving or warehouse storage.
- Accurately logged all daily shipping and receiving orders.
- Verified accuracy of shipping and receiving documents and maintained records.
- Supported team members by actively collaborating on various projects, fostering a positive work environment.
- Demonstrated flexibility by adapting to changing priorities.
- strong problem-solving abilities when faced with challenges or complex situations, leading to successful resolutions in a timely manner.
- Volunteered to help with special projects of varying degrees of complexity.
- Established a reputation for reliability and dependability by adhering to schedules, completing assignments punctually, and demonstrating a strong work ethic.
- Streamlined task completion for increased productivity by effectively prioritizing and organizing assignments.
Deli Clerk
Sobeys
Fort McMurray, AB
06.2010 - 10.2012
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
General Laborer
Small Business Contractor
Fort McMurray, AB
06.2009 - 06.2012
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Understood and followed verbal and written instructions to complete work correctly.
- Prepared job sites by removing debris and setting up materials and tools.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Completed tear-down of existing structures to prepare for new construction.
- Installed drywall, siding and other structural components.
- Helped with door and window installations.
- Assisted lead painter in completing projects on time through efficient task prioritization and teamwork.
- Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.
- Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
- Cleaned brushes, rollers and painting equipment prior to use.
- Assisted with appliance installation.
- Improved worksite safety by consistently adhering to established protocols and regulations.
Ware House Store Person (Kitter)
Babcock Canada
Victoria, BC
06.2025 - 08.2025
Education
High School Diploma -
Frank Spragins High School
Fort McMurray, ABSkills
- Space Planning
- Loading and Unloading
- Cross-functional Collaboration
- Staff Supervision
- Quality Assurance
- Interpersonal Relationships
- Delegating Work
- Collaborative Teamwork
- Order Picking and Processing
- Process Improvement
- Customer Service
- Problem Solving
Languages
English
Native or Bilingual
Timeline
Ware House Store Person (Kitter)
Babcock Canada
06.2025 - 08.2025
Assistant Manager
Liqour Co.77
05.2024 - 06.2025
Airport Customer Service Agent
Executive Aviation
04.2024 - 05.2024
Warehouse Manager
Heirloom Linens
06.2021 - 04.2024
Deli Clerk
Sobeys
06.2010 - 10.2012
General Laborer
Small Business Contractor
06.2009 - 06.2012
High School Diploma -
Frank Spragins High School