Mya Pwint Phyu
Vancouver,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced customer service worker with over 2years of experience in service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
year of professional experience
Work History
Server
B&D Vietnamese Restaurant
11.2022 - 01.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Server
Kokoro Tokyo Mazesoba
07.2022 - 09.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Cashier
T&T Supermarket
07.2021 - 08.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Associate of Science - Computing Science
Douglas College
New Westminster, BC04.2023
Skills
- Order Accuracy
- Price Memorization
- Dining Area Maintenance
- Check Payment Processing
- Cash Handling
- Conflict and Complaint Resolution
Timeline
Server
B&D Vietnamese Restaurant
11.2022 - 01.2023
Server
Kokoro Tokyo Mazesoba
07.2022 - 09.2022
Cashier
T&T Supermarket
07.2021 - 08.2022
Associate of Science - Computing Science
Douglas College
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