Mohamed Yahyaoui
Richmond Hill,ON
Summary
Diversely skilled Technical Engineer with experience helping businesses maintain smooth operations and optimal workflow by having successful project implementations, strong analytical skills and contributing with adding articles, future troubleshooting and technical guides to knowledge bases. Driven to enhance functionality through careful application of technical skills, teamwork and leadership qualities. Talented at deriving maximum value from existing assets such as the company's available resources and manpower.
Overview
8
8
years of professional experience
Work History
PACS Technical Implementation Engineer
Change Healthcare / Optum
2021.09 - Current
- Successfully completed over 30 technical implementation projects while adding technical articles / solutions to the encountered issues to Knowledge Base (KB)
- Deployed and configured the purchased MIG products and solutions
- Performed software and hardware installation and/or upgrade, system configuration, quality testing, and documentation according to MIG defined processes
- Performed final Quality Assurance for finished systems as assigned in accordance to MIG quality system
- Successfully performed multiple sites DB disaster recovery due to ransomware
- Resolved technical problems, analyze and evaluate issues that may occur during implementation
- Worked closely with customers and team members to benchmark, design, plan and implement optimal MIG solutions
- Served as a technical lead for larger and complex projects
- Servers / VMs QA and testing for MIG products and upgrades
- Performed oracle DB upgrades (11g , 11GR2 and 12c to 19c )
- Backup and restore solutions for PACS databases
- Trained / mentored and provided support for new hires
- DICOM and HL7 knowledge
- SAP-Salesforce (SFDC)- Jira- Smartsheet-SOPs
Stocks and Cryptocurrencies Day Trader
Self-employed
2021.01 - 2021.08
- Traded stocks and cryptocurrencies while maintaining a 2% risk management parameter
- Utilized technical analysis to identify profitable trades, optimizing investment outcomes.
- Collaborated with fellow traders for sharing insights and refining strategies, enhancing collective success rates.
- Enhanced trading accuracy through diligent research on market conditions and company fundamentals.
- Reduced losses by setting appropriate stop-loss levels based on technical indicators and price action patterns.
IT Lead Specialist
BTS
2017.10 - 2020.12
- Led and managed the IT support team which was consisted of 5 team members
- Troubleshooted remote digital signage systems and handled approximately 10 customer complaints per shift
- Managed customer services and orders
- Assisted the company with outsourcing specialists and engineers
Computer Technician and Technology Consultant
Staples
2017.08 - 2017.10
- Managed the store's Tech-Room and handled t over 20 incoming technical calls and emails per day from customers
- Troubleshooted / Repaired over 5 Devices daily between Software and Hardware issues
- Provided at least 2 hours technical consultancy to the customers per shift
- Managed the computer and electronics department's stock
Lead Technician and Store Manager
Hi-tech Montreal
2015.09 - 2017.07
- Diagnosed and repaired a consistent flow of at least 10 computers and smart devices per shift
- Managed the store orders and inventory
- Trained / mentored new hires
Education
Bachelor in Electrical engineering -
ISET Rades
Tunis06.2014
Skills
- Bilingual
- Leadership and strong costumer relation Skills
- Strong analytical skills
- Technical Documentation
- PACS systems/ DICOM / HL7
- Project Management
- Virtualization : VMware-Windows Server
- Active Directory
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
PACS Technical Implementation Engineer
Change Healthcare / Optum
2021.09 - Current
Stocks and Cryptocurrencies Day Trader
Self-employed
2021.01 - 2021.08
IT Lead Specialist
BTS
2017.10 - 2020.12
Computer Technician and Technology Consultant
Staples
2017.08 - 2017.10
Lead Technician and Store Manager
Hi-tech Montreal
2015.09 - 2017.07
Bachelor in Electrical engineering -
ISET Rades
Apprenticeships
Assistance to the different Hangars and warehouses such as Avionics, hydraulics, structure, etc.
Personal Information
Title: IT Specialist
Hobbies and Interests
- Fishing
- Boating
- Traveling
- Technology
- Video Games
- Biking
- Swimming
- Volleyball
- Tennis
Successfully restored and worked on 2 sites that where shut down due to ransomware incidents
Worked on two institutions that got hacked and shut down after ransomware, with team work and the right skills , we succeeded to restore the core functions to start with then to fully restore and upgrade the system and MIG products.
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