Hardworking and passionate job seeker with strong organizational skills eager to secure a management position with Ritchie Bros. Ready to help team achieve company goals and work well under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Equipment Inventory Clerk
Ritchie Bros. Global
06.2022 - Current
Assisting with yard layout
Checking in/out inventory, dispatching in collaboration with alternate organizations
Use of various sites such as Salesite, Salesforce, Mars, IP Check, I Inspector, and Excel
Managing customer service and communication in person, via email & phone
Providing accurate information, and coordinating with the company/auction/sellers, etc
Problem solving internally and externally with the company and customers and post sale issues
Strong use of communication skills, both verbal & written to assist customers with language barriers
Climbing on and off trailers and equipment
Ordering of office supplies including tracking inventory, parts, purchasing, booking and scheduling mechanics and contractors, etc.
Maintained inventory count, tracked usage, and documented variances.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Barista
Starbucks, Chilliwack
01.2021 - 01.2022
Served customers quickly and efficiently and created strategies to prevent delays.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Handled cash and processed payments accurately to avoid errors.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Receptionist/ Administration
Apollo Animal Hospital, Surrey
11.2020 - 08.2021
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Provided customer support to clients, answering questions and addressing concerns.
Positioned animals for diagnostic imaging such as x-rays and scans.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Barista
Starbucks, Chilliwack
01.2018 - 12.2019
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Receptionist
Island Tan, Chilliwack
01.2017 - 01.2019
Opened store, set up daily cash register, and refreshed feature displays
Cleaned and sanitized store front, tanning beds, and workstations
Educated clients on health and safety of tanning facilities and procedures.
Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
Maintained clean and stocked front counter area.
Scheduled clients based on number of beds and booths with consideration of walk-in averages.
Education
Welding Foundations (Level 1/C-Ticket) -
University of The Fraser Valley
Chilliwack, BC
01.2019
High School Diploma -
G.W. Graham Secondary School
Chilliwack, BC
01.2018
Introduction to Trades Program -
University of The Fraser Valley
Chilliwack, BC
01.2017
Skills
Critical thinking skills
Crisis intervention/crisis management skills
Strong organizational habits
Filing, database management skills, multi phone line/switchback skills
Assisting clients with a diverse background & barriers Such as language barriers, and financial barriers
Report writing skills & understanding of company utilization knowledge
Strong understanding of confidentiality
Excellent interpersonal communication & active listening skills and mindset
Works independently on projects from beginning to completion, in a timely manner
The ability to multitask and meet deadlines in a fast paced environment
Orderly scheduling, sorting skills, and redirection abilities
Certification
Valid BC Driver's License
WHMIS Certification
References
References are available upon request.
Timeline
Equipment Inventory Clerk
Ritchie Bros. Global
06.2022 - Current
Barista
Starbucks, Chilliwack
01.2021 - 01.2022
Receptionist/ Administration
Apollo Animal Hospital, Surrey
11.2020 - 08.2021
Barista
Starbucks, Chilliwack
01.2018 - 12.2019
Receptionist
Island Tan, Chilliwack
01.2017 - 01.2019
Welding Foundations (Level 1/C-Ticket) -
University of The Fraser Valley
High School Diploma -
G.W. Graham Secondary School
Introduction to Trades Program -
University of The Fraser Valley
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