Myael Martin
Winchester
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Customer Service
Express Clothing
04.2024 - Current
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Handled high-pressure situations calmly, maintaining composure during busy period or difficult interactions
Athletic Training Assistant
Murrieta Mesa High School
08.2022 - 05.2024
- Managed inventory of medical supplies while maintaining a well-organized athletic training facility conductive to efficient treatment
- Establishes strong rapport with athletes, ensuring trust and compliance with recommended rehabilitation plans
- Educated athletes on the importance of proper stretching techniques, contributing to increased flexibility and reduced risk or injury
Customer Service
Forever 21
11.2023 - 03.2024
- Provide excellent customer service
- Resolved customer questions or issues with a compassionate and empathetic approach
- Assisted customers in locating products
- Re-stocked inventory, updated back-end system as inventory was re-stocked
Referee/Score Keeper
Recreation Center
01.2022 - 03.2023
- Ensured accurate calls during fast paced youth games, monitoring players for fair play, adherence to rules, and safety alignment
- Engaged with players of all ages, building trust and rapport to support effective on-field activities
- Maintained strict alignment with the rules of competition and rule book, expertly navigating heightened tempers of players and parents to ensure positive experiences and fair judgement
- Operate electronic scoreboard and maintain records on score sheets, by accurately recording each players stats
- Keep score during games; fill out score sheets and have teams approve and sign for league submission
Education
GED -
California State Northridge
Northridge, CAUltrasound Program
Mt. San Jacinto College
San Jacinto, CA06-2027
High School Diploma -
Murrieta Mesa High School
Murrieta, CA05.2024
Skills
- Customer Satisfaction
- Empathetic & Courteous
- Problem solving
- Detail - orientated
- Friendly
- Attention to detail
- Team player
- Hospitality service expertise
Awardsandacknowledgments
- Honor Roll
- Completed AP course in Language
- Completed AP course in U.S History
- 3.8 GPA
Timeline
Barista
Starbucks
06.2024 - Current
Customer Service
Express Clothing
04.2024 - Current
Customer Service
Forever 21
11.2023 - 03.2024
Athletic Training Assistant
Murrieta Mesa High School
08.2022 - 05.2024
Referee/Score Keeper
Recreation Center
01.2022 - 03.2023
GED -
California State Northridge
Ultrasound Program
Mt. San Jacinto College
High School Diploma -
Murrieta Mesa High School
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