Mya Whelband
Langley,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Safety Supervisor
NHTC Hockey Academy
Langley, BC
03.2023 - Current
- Front desk reception checking people in.
- provided safety getting on and off the ice.
- customer service
- Investigated accidents in the workplace and reported findings to management.
Hostess
MR. Mikes steakhouse
Langley, BC
05.2023 - 11.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Resolved any customer complaints or issues quickly and professionally.
Triple O's Concession Worker
Langley Events Centre
Langley, BC
09.2022 - 10.2023
- Stocked concession stands with supplies and food items.
- Assisted customers in selecting items, taking orders, and providing recommendations.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Operated cash registers to process payments from customers.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
- Set up condiments such as ketchup, mustard and relish for use by customers.
- Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
- Followed company procedures for opening and closing concession stands.
- Assisted in training new employees on proper concession stand operations.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Quickly and efficiently processed payments and made accurate change.
- Checked expiration dates on all products before serving them to customers.
- Maintained a clean working environment by sweeping floors and emptying trash cans regularly.
- Ensured that all safety protocols were followed at all times during shift hours.
Volunteer
Brookside Lodge
Langley, BC
02.2017 - 12.2019
- Helped and participated in group activities such as sports, games, music, art, drama and dance for individuals or groups of people.
- Instructed patients in the use of leisure activities as a means of improving their overall health and wellbeing.
- Encouraged participation in community activities.
Education
High School Diploma -
Walnut Grove Secondary
Langley, BC06-2023
Skills
- Outgoing
- Hardworking
- Responsible
- Dependable
- Time management
- Leadership
- Problem solving
- Communication
- Creative
- Team work
- Interpersonal skills
Accomplishments
- Softball National champions 2019
Certification
- March 9, 2024 First Aid CPR/AED Level C
References
References available upon request.
Timeline
Hostess
MR. Mikes steakhouse
05.2023 - 11.2024
Safety Supervisor
NHTC Hockey Academy
03.2023 - Current
Triple O's Concession Worker
Langley Events Centre
09.2022 - 10.2023
Volunteer
Brookside Lodge
02.2017 - 12.2019
High School Diploma -
Walnut Grove Secondary
- March 9, 2024 First Aid CPR/AED Level C
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