Marita Ayele
Edmonton
Summary
Motivated customer service and sales professional with a strong background in retail and hospitality. Seeks an opportunity to contribute to a dynamic team in a customer-focused role. Values punctuality with a strong work ethic and a commitment to excellence. Exceptional communication skills for successful customer interactions. Active listener who grasps new concepts quickly. Excellent phone etiquette and problem-solving to achieve win-win solutions.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Hair Flair
Edmonton
01.2024 - 01.2025
- Managed salon's booking site, scheduled appointments to ensure optimal use of time slots
- Answered incoming calls, providing information about services, pricing, and availability
- Directed clients to the appropriate stylists and services based on their needs
- Handled customer inquiries and resolved issues professionally and efficiently
- Maintained a clean and organized reception area to create a welcoming atmosphere
Receptionist
Goddess Hair Salon
Vancouver
12.2022 - 06.2023
- Welcomed clients in a friendly, professional manner, creating a positive first impression
- Managed a high volume of incoming calls and outgoing correspondences
- Prepared, proofread and transmitted various business documents
- Maintained a clean, professional reception area
Front Desk Receptionist
Hotel Art
Calgary
06.2022 - 09.2022
- Greeted guests warmly upon arrival and provided a seamless check-in experience
- Managed reservations and bookings ensuring accuracy and efficiency
- Answered phone calls promptly, addressing inquiries and providing detailed information about hotel services and amenities
- Assisted guests with check-out procedures, including processing payments and room charges
- Collaborated with housekeeping / maintenance teams to address guest requests & resolve issues
- Developed strong relationships with guests, enhancing their experience to encourage repeat visits
Food Server and Bottle Service Girl
Monte Carlo Shisha Bar
Calgary
03.2022 - 09.2022
- Provided quality service in a fast-paced environment, ensuring memorable experiences for guests
- Took food and drink orders, processed accurately using POS systems for efficient billing
- Delivered exceptional food and bottle service to several tables per shift
- Showcased a thorough knowledge of beverage offerings, upselling to premium options
- Maintained cleanliness and organization of the bar and dining areas
- Engaged with guests to build rapport, handled inquiries to resolve any issues promptly
- Collaborated with kitchen and bar staff to ensure quality control and timely service
- Assisted in set up and break down of large events, managed inventory and restocked supplies
Cashier
Bath & Body works
Calgary
10.2021 - 03.2022
- Helped customers find specific products, answered questions and offered product advice
- Received customers payments providing correct change
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity
Housekeeping Attendant
Fairmount Lodge
Jasper
02.2021 - 09.2021
- Cleaned and restocked 30 – 38 rooms daily
- Removed sheets and towels from rooms, pre-treated stains to maintain quality linen condition
- Adhered strictly to health and safety regulations, company policies and practices
- Vacuumed all rugs and carpeted areas in guest rooms, lobbies and corridors
Barista
Starbucks
Calgary
02.2019 - 04.2020
- Prepared and served coffee, tea, blended drinks, and assorted food items
- Maintained calm and professional demeanor during high-volume periods and special events
- Collected and processed payments, provided accurate change
- Maintained a clean and safe workstation and a friendly, professional café environment
Education
Diploma - Digital Marketing/ Social Media Management
Sundance College
Edmonton, AB 09.2025 - 02.2026
Makeup Artistry Certification -
Blanche Macdonald Beauty School
Vancouver, BCHigh School Diploma -
Discovering Choices
Calgary, ABSkills
- Proficient in Microsoft Office
- Proficient in Microsoft Booking
- Proficient in POS system
- Familiarity with a variety of products and services
- Handling cash
- Processing sales transactions
- Ability to lead and train employees
- Maximizing team performance
- Digital marketing
- Social media management
- Customer service
- Sales techniques
- Appointment scheduling
- Content creation
- Effective communication
- Time management
- Problem resolution
- Meeting coordination
- Mail handling
- Certified Microsoft office specialist
- Administrative support
- Travel arrangements
- Office administration
- Call redirection
- Telephone skills
- Scheduling
- Bookkeeping
Certification
- ProServe, 2021
- SellSafe, 2022
Timeline
Diploma - Digital Marketing/ Social Media Management
Sundance College
09.2025 - 02.2026
Receptionist
Hair Flair
01.2024 - 01.2025
Receptionist
Goddess Hair Salon
12.2022 - 06.2023
Front Desk Receptionist
Hotel Art
06.2022 - 09.2022
Food Server and Bottle Service Girl
Monte Carlo Shisha Bar
03.2022 - 09.2022
Cashier
Bath & Body works
10.2021 - 03.2022
Housekeeping Attendant
Fairmount Lodge
02.2021 - 09.2021
Barista
Starbucks
02.2019 - 04.2020
Makeup Artistry Certification -
Blanche Macdonald Beauty School
High School Diploma -
Discovering Choices