Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

MYA THOMPSON

Pickering,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Membership Sales

YMCA
03.2023 - Current
  • Service/Child and youth

(Coaching Flag Football ages 6-13)

  • Sell and provide Membership details to members
  • Handle cash and all forms of payment
  • Responsible for cleaning and closing the counter area
  • Cancel, Hold, and Refund memberships
  • Sold memberships and personal training sessions to new customers.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Receptionist

Simcoe Kids Dental
01.2023 - 06.2023
  • (Co-op)
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Observe dental surgeries
  • Cancel, reschedule and confirm patient appointments
  • Organized, maintained and updated information in computer databases

Customer Service/Counter Server

Tim Hortons
08.2020 - 03.2023
  • Working in drive thru (successfully taking orders on speaker and handling orders on window)
  • Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products.
  • Managed multiple tasks in high-volume environment.
  • Cleaned and maintained dining area and condiment stations.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.

Customer Service

Harbour House Grill, Lefroy
06.2022 - 11.2022
  • Handle cash, all forms of payment, takeout, delivery and online orders
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Customer Service/Counter Server and Assistant

Imperial Meats
02.2020 - 07.2020
  • Handle cash and all forms of payment
  • Responsible for cleaning and closing the store
  • Take orders and prepare sandwiches for customers

Education

High School Diploma -

Nantyr Shores Secondary School
Innisfil
06.2023

Skills

  • Responsible, adaptable and able to learn quickly
  • Flexible and always welcome to new challenges, responsibilities and opportunities to learn
  • Self motivated, passionate and able to set priorities and achieve goals
  • Able to work well in team oriented environments
  • Enthusiastic, friendly and professional
  • Great listening skills

Certification

  • Second’s Saves Lives
  • Babysitter’s Course Certificate
  • YMCA Leadership Certificate
  • Action First Aid
  • KT Taping Certification

Additional Information

  • Good communication skills
  • Physically able to perform tasks that require prolonged walking and standing
  • Able to work in a variety of work schedules including evenings and weekends
  • Able to adapt to change and prioritize work assignments
  • Display a positive attitude under stressful situations

Timeline

Membership Sales

YMCA
03.2023 - Current

Receptionist

Simcoe Kids Dental
01.2023 - 06.2023

Customer Service

Harbour House Grill, Lefroy
06.2022 - 11.2022

Customer Service/Counter Server

Tim Hortons
08.2020 - 03.2023

Customer Service/Counter Server and Assistant

Imperial Meats
02.2020 - 07.2020

High School Diploma -

Nantyr Shores Secondary School
MYA THOMPSON