Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Membership Sales
YMCA
03.2023 - Current
Service/Child and youth
(Coaching Flag Football ages 6-13)
Sell and provide Membership details to members
Handle cash and all forms of payment
Responsible for cleaning and closing the counter area
Cancel, Hold, and Refund memberships
Sold memberships and personal training sessions to new customers.
Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
Routed incoming mail and messages to relevant personnel without delay.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Receptionist
Simcoe Kids Dental
01.2023 - 06.2023
(Co-op)
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Observe dental surgeries
Cancel, reschedule and confirm patient appointments
Organized, maintained and updated information in computer databases
Customer Service/Counter Server
Tim Hortons
08.2020 - 03.2023
Working in drive thru (successfully taking orders on speaker and handling orders on window)
Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products.
Managed multiple tasks in high-volume environment.
Cleaned and maintained dining area and condiment stations.
Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
Customer Service
Harbour House Grill, Lefroy
06.2022 - 11.2022
Handle cash, all forms of payment, takeout, delivery and online orders
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Customer Service/Counter Server and Assistant
Imperial Meats
02.2020 - 07.2020
Handle cash and all forms of payment
Responsible for cleaning and closing the store
Take orders and prepare sandwiches for customers
Education
High School Diploma -
Nantyr Shores Secondary School
Innisfil
06.2023
Skills
Responsible, adaptable and able to learn quickly
Flexible and always welcome to new challenges, responsibilities and opportunities to learn
Self motivated, passionate and able to set priorities and achieve goals
Able to work well in team oriented environments
Enthusiastic, friendly and professional
Great listening skills
Certification
Second’s Saves Lives
Babysitter’s Course Certificate
YMCA Leadership Certificate
Action First Aid
KT Taping Certification
Additional Information
Good communication skills
Physically able to perform tasks that require prolonged walking and standing
Able to work in a variety of work schedules including evenings and weekends
Able to adapt to change and prioritize work assignments
Display a positive attitude under stressful situations