Hi, I’m
Mya Mitchell
Vet Assistant
Toronto,ON
"I am no longer accepting the things I cannot change. I am changing the things I cannot accept"
Angela Y. Davis
Education
Humber CollegeToronto, ON
BBA from Administrative Business Management
06.2025
Loretto College High SchoolToronto, ON
High School Diploma
06.2019
Languages
French
Limited Working
English
Native or Bilingual
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Skills
- Client Communication
- Medical record-keeping
- Appointment Scheduling
- Animal Behavior
- Social Media Marketing
- Customer Engagement
- Problem-solving abilities
- Critical Thinking
- Data Migration
- Microsoft Office
- Adobe
- Animal Grooming
Work History
VCA Canada
Vet Assistant/ CSR
09.2021 - Current
Job overview
- Implemented social media marketing strategies to increase brand visibility and engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collected patient biopsies and blood samples for laboratory analysis.
- Educated clients and public on animal health, treatment protocols, and general procedures
- Improved office efficiency by managing appointment scheduling, phone inquiries, and customer payments
- Ensured animal safety by skillfully restraining and stabilizing them during examinations and treatments.
Art Starts
Assistant Program Manager
07.2017 - 03.2021
Job overview
- Facilitated community engagement through monthly newsletters, effectively promoting events and news.
- Reduced operational costs through careful budget management and strategic resource planning.
- Increased stakeholder satisfaction by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Optimized resource allocation by closely tracking project progress and adjusting priorities as needed.
- Led cross-functional teams in executing complex projects, consistently meeting deadlines and exceeding quality standards.
- Coordinated outreach efforts to raise awareness about program offerings within community or target audience groups.
WORD Magazine
Digital Archivist / Virtual Production
09.2020 - 02.2021
Job overview
- Managed and maintained records, ensuring efficient archiving and accessibility.
- Conducted comprehensive audits of digital collections, identifying gaps in content and metadata quality.
- Developed and maintained detailed documentation on archival procedures, contributing to consistent and standardized approach across organization.
- Led efforts to migrate legacy formats into modern file types, preserving critical historical information for future access.
- Oversaw all aspects of production management including set design construction; lighting sound; costume wardrobe coordination; rehearsal schedules; cast crew communication.
- Utilized social listening tools to monitor online conversations allowing proactive engagement with potential customers.
- Monitored industry trends and competitor activity to stay ahead of emerging digital marketing best practices.
Affiliations
- Mars, Incorporated
References
Provided upon request.
Current Role
Vet Assistant/ CSR at VCA Canada
Overview
7
years of professional experience
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