Mya McLaughlin

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Greeted new customers, discussed specials, and took drink orders.
• Supervised server staff and simultaneously served personal section of tables.
• Managed food resources, memorized orders, and coordinated customer service.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Bussed and reset tables to keep dining room and work areas clean.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Monitored food inventory and supplies to prevent waste.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
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• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card and check transactions to complete customer purchases.
• Completed inventory counts and ordered merchandise.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Sanitized dining ware and kitchen equipment according to health code standards.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
• Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
• Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.

Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

• Attentively monitored swimmers to identify distress.
• Checked pool and surrounding areas for hazardous conditions.
• Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
• Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
• Inspected pool during shift and skimmed toys and trash that could clog pool pump.
• Completed basic maintenance and repairs to keep pools functioning properly.
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of guests in and around swimming pool.