Mya Mahfouz
Edmonton
Summary
Highly motivated and customer-focused professional with over 3 years of experience in delivering exceptional service in fast-paced environments. Adept at creating memorable customer experiences, connecting with guests, and educating customers with excellent manner. Passionate about fostering a positive and inclusive community. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing office supply and product and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Officer Administrator
OES Group LLP
01.2023 - 05.2024
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Poll Cat
Government Party
09.2022 - 06.2023
- Canvassed and advertised for a political party
- Enhanced voter experience by providing clear instructions and guidance on the voting process.
Banquet Server/Setter
ARCA
06.2021 - 05.2023
- Maintained guest satisfaction with timely table check-ins to assess food and beverage needs
- Working efficiently in a large team to provide excellent service in a controlled manner
- Guiding and training new employees through events.
Makeup Assistant
Vanity Box Beauty Salon
01.2021 - 01.2023
- Answered phone calls and advised customers
- Cleaned and organized the salon
- Booked appointments/ Consulted with other employees.
Customer Service Representative
Spirit Halloween
08.2022 - 10.2022
- Offered advice and assistance to customers, paying attention to special needs or wants
- Organized sales floor by returning items to their proper place and refolding disarranged clothing
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Education
Bachelor of Science -
MacEwan University
05.2024
Diploma -
Queen Elizabeth High School
01.2022
Skills
- Active listening abilities, ensuring effective communication with clients and co-workers
- Exceptional organizational skills, including adept time management and efficient organization of products
- Dynamic work attitude characterized by consistent positivity and enthusiasm
- Understanding of the products, including technical features and benefits
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Availability
Open Availability
Timeline
Officer Administrator
OES Group LLP
01.2023 - 05.2024
Poll Cat
Government Party
09.2022 - 06.2023
Customer Service Representative
Spirit Halloween
08.2022 - 10.2022
Banquet Server/Setter
ARCA
06.2021 - 05.2023
Makeup Assistant
Vanity Box Beauty Salon
01.2021 - 01.2023
Bachelor of Science -
MacEwan University
Diploma -
Queen Elizabeth High School
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