Mya Madrid
La puente
Summary
Dynamic Store Manager with Chevron, recognized for enhancing customer satisfaction through effective problem-solving and outstanding communication skills. Proven ability to mentor staff and streamline operations, ensuring compliance and optimal inventory management. Successfully resolved customer complaints, fostering loyalty and maintaining a positive store environment.
Overview
9
9
years of professional experience
Work History
Store Manager
Chevron
06.2019 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Cashier Team Lead
7-eleven
02.2016 - 05.2019
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
Associate Of Applied Business - Business Administration
Mt Sac
Walnut, CASkills
- Problem-solving
- Multitasking and organization
- Customer service management
- Outstanding communication skills
Timeline
Store Manager
Chevron
06.2019 - 10.2024
Cashier Team Lead
7-eleven
02.2016 - 05.2019
Associate Of Applied Business - Business Administration
Mt Sac
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