Mya James
San Jose,CA
Summary
Mission-oriented operations leader. +10 years of revenue operations experience in technology. Track record of creating and implementing strategies that ensure business objectives are met. Strong leadership, communication, and project management skills.
Overview
2
2
years of professional experience
Work History
Head of Marketing Operations
LiveRamp
10.2022 - Current
- Boosted lead generation with innovative digital marketing campaigns.
- Implemented data-driven decision-making processes to optimize campaign performance.
- Developed and monitored KPIs to measure the success of marketing initiatives.
- Fostered an environment of continuous improvement by analyzing performance metrics.
- Developed accurate forecast for Marketing Influenced pipeline
- Championed internal communications efforts to maintain transparency across departments.
- Collaborated with sales teams to develop effective collateral materials that drove revenue growth.
- Aligned cross-functional teams to ensure seamless execution of marketing initiatives.
Head Of Marketing Operations
Cisco Meraki
- Built a team from scratch | Hired 10 people
- Implemented new data framework in support of Marketings and sales OKRs
- Created templates for QBR reporting
- In collaboration with sales, built new infrastructure and processes that decreased time to market by 50%
Director Of Revenue Operations
New Relic
- Focus on performance and availability monitoring
- Organized, budgeted, and set up quarterly cross-departmental meetings to discuss company progress and assess deliverables
- Provided strategic support to high-level executives in business decisions centered on staff, growth, and revenues
- Assisted in evaluating acquisition opportunities
- Managed cross-functional and cross company projects
Director Of Sales Operations
RingCentral
- Cloud based communication and collaboration
- Organized, budgeted, and set up quarterly cross-departmental meetings to discuss company progress and assess deliverables
- Provided strategic support to high-level executives in business decisions centered on staff, growth, and revenues
- Aligned strategic initiatives across departments in an effort to streamline decision-making which resulting in accelerated growth
- Lowered sales attrition rate by balancing company revenue goals with achievable sales goals and incentives
Senior Project Manager, Sales Operations
Cisco WebEx
- Promoted 6 times in 9 years
- Learned what needs to be true operationally in order to execute strategic goals
- Data analysis and modeling
- Provided strategic support to high-level executives in business decisions centered on staff, growth, and revenues
Education
BS in Business Management -
University of Phoenix
Skills
- Motivation Leadership
- Collaboration Teamwork
- Communication Analytical Skills
- Problem Solving Critical Thinking
- CRM Management
- Conversion Optimization
- SFDC Certified
- Marketo Certified
Accomplishments
- Transformative Thinking: Created a framework for setting and measuring company-wide OKRs which resulted in effective yearly planning, predictable QBR and Board Deck content, and timely course correction when necessary.
- Empathetic Leadership: I build families that work together to achieve common goals, and play together to maximize motivation and willingness to go the extra mile. This leads to an overall boost in productivity and employee satisfaction.
Languages
Timeline
Head of Marketing Operations
LiveRamp
10.2022 - Current
Head Of Marketing Operations
Cisco Meraki
Director Of Revenue Operations
New Relic
Director Of Sales Operations
RingCentral
Senior Project Manager, Sales Operations
Cisco WebEx
BS in Business Management -
University of Phoenix
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