Mya Hollington-Sawyer
Halifax,NS
Summary
Experienced front desk gym receptionist with a proven track record of delivering exceptional customer service and ensuring a positive experience for members. Skilled in managing front desk operations, answering inquiries, and handling administrative tasks efficiently. Proficient in Microsoft Office, with a keen attention to detail and the ability to multitask effectively. Possess excellent communication skills, with a genuine passion for health and fitness. Looking to utilize my expertise and contribute to a thriving team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gym Receptionist
Fit4Less
07.2021 - Current
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Perform administrative duties associated with membership: including advising on and upselling club merchandise, assisting guests with gym protocol, facility layout, and membership signups
- Resolve all in-person and telephone complaints regarding billing by completing refunds, adjusting billing information, and adding credit/funds to guest's accounts
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Maintained updated records of member attendance using CRM software for data-driven decision making by management.
Retail Sales Associate
Value Village
10.2019 - 07.2021
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Responsible for solving customer complaints and providing information regarding products.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
Education
Bachelor of Arts - Psychology
Saint Mary’s University
Halifax, NS01.2026
High School Diploma -
Citadel High School
Halifax, NS06.2021
Skills
- Bilingual (English/French)
- Reliable and Punctual
- Conflict Resolution
- Multitasking
- Clerical Support
- Team player attitude
- Billing and Invoicing
- POS Terminals
- Debit and Credit Transactions
- Detail Oriented
- File Management
Certification
- CPR
- AED
- W.H.I.M.I.S
- Smart Tan Certified
Volunteer Experience
- High Hopes Housing Coop, present
- Dunbrack Soccer Club, 2012 to 2020
Languages
English
French
Timeline
Gym Receptionist
Fit4Less
07.2021 - Current
Retail Sales Associate
Value Village
10.2019 - 07.2021
Bachelor of Arts - Psychology
Saint Mary’s University
High School Diploma -
Citadel High School
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