Mya Delpesche
Toronto,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Front of House Employee
Dirty Bird Chicken &waffles
05.2020 - 12.2022
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Stayed ready for quick turnovers by pre-bussing tables.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Hostess
Insomnia Restaurant And Lounge
03.2020 - 04.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Merchandiser
Shoppers Drug Mart
02.2019 - 01.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Apprenticeship Trainee
St.Stephens Community
02.2020 - 02.2020
- Provided knowledgeable, friendly service to increase customer retention.
- Prioritized and accomplished multiple tasks within established timeframes.
- Observed, asked questions and quickly develop Smart serve, food handlers ,customer service, excellent and emergency first aid skills and certifications.
Vender Support
The Artist Project
02.2019 - 02.2019
- Answered questions and assisted customers with item selection and location.
- Set up displays and signage to attract customers and boost sales .
- Reconciled inventory and customer orders regularly to monitor product availability.
- Loaded and unloaded boxes and pallets of merchandise .
Customer Service Representative
One Of A Kind Show
11.2018 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Private Nanny
Canadian Nanny
02.2018 - 03.2018
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Assistant Head Cook
Camp Pine Crest
04.2018 - 10.2018
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained well-organized mise en place to keep work consistent.
Prep Cook
Camp Pine Crest
04.2017 - 10.2017
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Maintained food safety and sanitation standards.
Swim Instructor
Jack Of Sports
09.2016 - 06.2017
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
Dance Camp Counsellor
Rosedale. CYC Arts Camp.
07.2016 - 08.2016
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with coordination and administration of complete dance program.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
Sales Associate
Foot Locker
01.2016 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Camp Counselor
YWCA Camp Tapawingo
07.2015 - 08.2015
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Bakery Clerk
Loblaws
09.2014 - 06.2015
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Family Nanny
Canadian Nanny
10.2022 - 12.2022
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Played games, worked on puzzles and read books to young children.
Server
Insomnia Restaurant And Lounge
01.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Tinga Kim
07.2023 - 08.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Oakwood Collegiate Institute
Toronto, ON06.2015
Skills
- Stocking and Replenishing
- Check Payment Processing
- Quality Control
- Food Sales and Promotion
- Dining Customer Service
- Dining Area Maintenance
- Seating Assignment Preparation
- Server Training
- Wine and Liquor Service
Timeline
Server
Tinga Kim
07.2023 - 08.2023
Server
Insomnia Restaurant And Lounge
01.2023 - Current
Family Nanny
Canadian Nanny
10.2022 - 12.2022
Front of House Employee
Dirty Bird Chicken &waffles
05.2020 - 12.2022
Hostess
Insomnia Restaurant And Lounge
03.2020 - 04.2020
Apprenticeship Trainee
St.Stephens Community
02.2020 - 02.2020
Merchandiser
Shoppers Drug Mart
02.2019 - 01.2020
Vender Support
The Artist Project
02.2019 - 02.2019
Customer Service Representative
One Of A Kind Show
11.2018 - 12.2018
Assistant Head Cook
Camp Pine Crest
04.2018 - 10.2018
Private Nanny
Canadian Nanny
02.2018 - 03.2018
Prep Cook
Camp Pine Crest
04.2017 - 10.2017
Swim Instructor
Jack Of Sports
09.2016 - 06.2017
Dance Camp Counsellor
Rosedale. CYC Arts Camp.
07.2016 - 08.2016
Sales Associate
Foot Locker
01.2016 - 03.2016
Camp Counselor
YWCA Camp Tapawingo
07.2015 - 08.2015
Bakery Clerk
Loblaws
09.2014 - 06.2015
High School Diploma -
Oakwood Collegiate Institute
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