Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Mya Delpesche

Toronto

Summary

Passionate and dependable professional dedicated to delivering customer service and crafting extraordinary dining and bartending experiences. Exceptionally adept at anticipating and fulfilling customer needs, resolving issues, and thriving amidst high-volume, dynamic environments. Demonstrates exceptional communication prowess and an unwaveringly positive outlook, ensuring customer satisfaction at every interaction. Leveraging over 5 years of experience in hospitality and customer service, I am seeking a challenging role where I can utilize my diverse skill set to contribute to the success of a forward-thinking establishment.

Motivated team lead with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

SERVER

Tinga Kim
01.2023 - 01.2025
  • Cultivated a welcoming and inclusive atmosphere for customers, ensuring their comfort and satisfaction throughout their dining experience.
  • Mastered the POS system to streamline order processing, bill management, and adjustments for special requests or dietary restrictions.
  • Executed thorough table maintenance, including continuous bussing, resetting, and sanitation, to uphold cleanliness standards and enhance ambiance.
  • Demonstrated exceptional communication skills in effectively addressing customer inquiries, concerns, and feedback with professionalism and empathy.
  • Collaborated closely with kitchen and bar staff to maintain smooth operations during peak hours, prioritizing efficiency and customer service excellence.
  • Received commendations from management for consistently achieving high customer satisfaction scores and exceeding sales targets.
  • Adhere to company policies and procedures, including food safety and sanitation guidelines, to ensure a safe and enjoyable dining environment for all patrons.

FAMILY NANNY

Canadian Nanny
01.2022 - Current
  • Established a nurturing and supportive environment conducive to children's growth and development, fostering trust and emotional well-being.
  • Prepared nutritious and well-balanced meals tailored to children's dietary preferences and health needs, ensuring their optimal nutrition.
  • Engaged children in educational activities, including interactive games, puzzles, and reading sessions, to stimulate cognitive and creative skills.
  • Maintained open and effective communication with parents, providing regular updates on children's activities, milestones, and behavior.
  • Demonstrated adaptability and resourcefulness in managing daily routines, including school pickups, extracurricular activities, and bedtime routines.
  • Implemented positive discipline strategies and conflict resolution techniques to promote cooperation, responsibility, and respectful behavior among children.

SERVER/BARTENDER

Insomnia Restaurant and Lounge
01.2020 - 01.2024
  • Developed and maintained strong relationships with a diverse range of customers, ensuring personalized and memorable dining experiences.
  • Utilized advanced features of the POS system to manage orders, split bills accurately, and handle complimentary items with efficiency.
  • Provided detailed and enticing descriptions of menu items, including ingredients and preparation methods, to assist customers in making informed choices.
  • Demonstrated exceptional multitasking skills by efficiently bussing and resetting tables while attending to customer needs promptly.
  • Strategically recommended high-profit menu items, such as specialty cocktails and appetizers, resulting in increased sales and revenue.
  • Collaborated closely with kitchen staff to coordinate food preparation and ensure timely delivery to tables, maintaining high standards of service.
  • Spearheaded bar preparation efforts for service, meticulously crafting a variety of cordials, syrups, and batched liquors to meet anticipation demand.
  • Created and experimented with new recipes and techniques to create unique and memorable beverage offerings.

FRONT OF HOUSE EMPLOYEE

Dirty Bird Chicken & Waffles
01.2020 - 01.2022
  • Provided comprehensive training and mentorship to new team members, ensuring a smooth onboarding process and adherence to company standards.
  • Anticipated and addressed guest needs proactively, offering assistance with menu selections, dietary accommodations, and special requests.
  • Facilitated efficient table turnover by assisting servers with food delivery, beverage refills, and table maintenance, optimizing guest satisfaction.
  • Maintained impeccable cleanliness and organization throughout the dining area, including regular sanitization of surfaces and equipment.
  • Demonstrated strong leadership skills in delegating tasks, coordinating team efforts, and resolving conflicts to maintain a positive work environment.
  • Actively participated in staff meetings and training sessions to enhance product knowledge, service skills, and teamwork dynamics.

Team Leader Manager

Fresh Kitchen
01.2025 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.


Supervisor

MLSE
09.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Secondary School Diploma -

Oakwood Collegiate Institute
Toronto, ON
01.2016

Skills

  • Time management
  • Process Improvement
  • Multitasking
  • Guest-satisfaction
  • Conflict-resolution
  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Strong work ethic
  • Team collaboration
  • Sales expertise
  • Quality control
  • Food safety practices
  • Guest relations management
  • Inventory management

Certification

  • Smart Serve
  • First Aid
  • Food Handling
  • Employee of the Month
  • Excellent Customer Service

LANGUAGES

English

Timeline

Team Leader Manager

Fresh Kitchen
01.2025 - Current

Supervisor

MLSE
09.2024 - Current

SERVER

Tinga Kim
01.2023 - 01.2025

FAMILY NANNY

Canadian Nanny
01.2022 - Current

SERVER/BARTENDER

Insomnia Restaurant and Lounge
01.2020 - 01.2024

FRONT OF HOUSE EMPLOYEE

Dirty Bird Chicken & Waffles
01.2020 - 01.2022

Secondary School Diploma -

Oakwood Collegiate Institute

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Mya Delpesche