Summary
Overview
Work History
Education
Skills
Timeline
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Mya De Braga

Mississauga,ON

Summary

Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership, and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls. Dependable Customer Service Coordinator with robust experience in managing customer service teams and improving service procedures. Strengths include strong problem-solving skills, exceptional communication abilities, and sharp proficiency in using relevant software tools. Noteworthy impact made in previous roles by enhancing overall customer satisfaction levels and streamlining workflow processes.

Overview

3
3
years of professional experience

Work History

Customer Service Coordinator

GoClean Connect
Mississauga, Ontario
01.2024 - 06.2025
  • Researched products and services to address customer inquiries accurately.
  • Resolved customer concerns, driving satisfaction and repeat business.
  • Utilized multiple screens and database software efficiently for customer support.
  • Completed extensive tasks using Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.

Independent Contractor

Black Viper Consulting
Mississauga, Ontario
06.2022 - 08.2023
  • Conducted door-to-door outreach to promote and sell products or services to residential customers.
  • Identified and qualified potential customers through neighborhood prospecting and lead generation.
  • Delivered persuasive product presentations, highlighted key benefits, and addressed customer questions or objections.
  • Negotiated terms of sales and service agreements to secure new contracts.
  • Maintained accurate records of customer interactions, transactions, and follow-up actions.
  • Built and nurtured positive relationships with new and existing customers to retain business.
  • Followed up post-sale to ensure satisfaction and address any concerns, enhancing customer retention.
  • Met and exceeded individual sales targets by employing strong time management, effective communication, and persistent follow-up.
  • Adapted sales techniques to match customer needs and market trends, contributing to overall sales strategy improvements.
  • Collaborated with team members to refine sales pitches and share best practices, supporting team-wide growth.

Sales Associate

Boathouse
Mississauga, Ontario
06.2022 - 08.2022
  • Delivered exceptional customer service while greeting and assisting customers.
  • Facilitated product selection by providing detailed advice on sizing and styling.
  • Resolved customer complaints professionally to ensure satisfaction.
  • Collaborated with sales team to achieve group targets and enhance performance.
  • Maintained store cleanliness, including floors, windows, and displays.
  • Restocked shelves to uphold optimal inventory levels.
  • Updated knowledge of merchandise and policies to provide accurate product information.
  • Introduced promotions and new products to enhance customer engagement.

Education

High School Diploma -

Father Michael Goetz
Mississauga, ON
06-2024

Bachelor of Arts - Psychology

University of Guelph
Guelph, ON

Skills

  • Communication skills
  • Adaptability and flexibility
  • Leadership abilities
  • Problem-solving expertise
  • Database management
  • Time management
  • Team collaboration
  • Attention to detail

Timeline

Customer Service Coordinator

GoClean Connect
01.2024 - 06.2025

Independent Contractor

Black Viper Consulting
06.2022 - 08.2023

Sales Associate

Boathouse
06.2022 - 08.2022

High School Diploma -

Father Michael Goetz

Bachelor of Arts - Psychology

University of Guelph

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Mya De Braga