Mya Castrillo
Campden,Canada
Summary
Dynamic and dedicated professional with extensive experience in the food industry, recognized as Employee of the Month at McDonald's. Proven ability in customer service and animal care, demonstrating strong organizational skills and a commitment to excellence. Adept at fostering positive environments, mentoring youth, and ensuring client satisfaction through effective communication.
Overview
7
7
years of professional experience
Work History
Waitress
Diner bistro
Grimsby, Canada
04.2024 - Current
- Efficiently take and place orders in a high pace work environment
- Maintain a personal float
- Maintain a clean work environment by clearing and wiping tables as well and making sure dishes are cleaned and put away
Community Service Volunteer
VON Canada
Hamilton, Canada
09.2023 - Current
- Provided socialization and stimulation to clients with varying degrees of dementia and cognitive impairments by engaging my personal service dog in therapeutic group activities
- Allowing clients to experience meaningful and engaging time in a calm, soothing environment
- Interacting with clients to teach them what my dog is capable of, while developing interpersonal relationship
- Using appropriate training tools to manage and control the environment with my Psychiatric Service Animal
- Maintaining a professional working relationship with staff, clients and other volunteers within the Adult Day Program facility
- Utilizing Gentle Persuasion Approach with clients presenting with agitated behaviours
Crew Member
McDonald's
Grimsby, Canada
12.2022 - Current
- Utilized customer service training and skills in a fast paced food industry where I was awarded employee of the month several times and have an impeccable attendance record
- Maintaining cash flow using point of sale programs including electronic and cash payments
- Responsible for maintaining a professional demeanour while dealing with difficult situations and clientele
- Excellent problem solving skills
- Assisting with crew training as required
Volunteer
Royal Canadian Pooch Rescue
Hamilton, Canada
03.2019 - Current
- Rescue and rehabilitate foster dogs which includes daily routine care, assisting with veterinary visits and overall companionship with the animals
- I also assist with the rehoming process with potential adoptive families including screening, home visits, animal meet and greets and final adoption decisions and arrangements
- Spending time training and conditioning dogs to prepare them for their 'furever' home
- Coordinating all vaccination, well checks and spay/neuter appointments and follow up by utilizing access to appropriate veterinary services
- Follow ups regarding the animals integration into their new home and supporting families through the transition
Volunteer Hockey Coach
Stoney Creek Girls Hockey Association
Stoney Creek, Canada
08.2018 - Current
- Mentoring and assisting younger hockey players by teaching skating and puck drills
- Creating a safe and positive environment for young females to learn and grow through sport
- Help the coach setting up and running drills during practices specifically working with younger female goaltenders teaching and demonstrating proper technique
- Mentorship to young female athletes
Team Member
Tim Hortons
Beamsville, Canada
07.2020 - 09.2022
- I worked to provide fast paced food service to all customers
- Taking food/beverage orders and entering them into point of sale program
- Responsible for maintaining cash float in the register along with collecting and processing payment
- Coordinating large group orders to be picked up by customers
Education
Secondary School -
Blessed Trinity Catholic Secondary School
Grimsby, ON06-2023
Bachelor of Science - Biology
Niagara University
Buffalo, NYSkills
- Athletic
- Responsible
- Intelligent
- Determined
- Food industry
- Animal care
- Senior care
- Fundraising
- Organization skills
- Food safety
- Customer service
Highest Level Of Education
Secondary School
Languages
English, Advanced
Total Years Of Experience
4
Timeline
Waitress
Diner bistro
04.2024 - Current
Community Service Volunteer
VON Canada
09.2023 - Current
Crew Member
McDonald's
12.2022 - Current
Team Member
Tim Hortons
07.2020 - 09.2022
Volunteer
Royal Canadian Pooch Rescue
03.2019 - Current
Volunteer Hockey Coach
Stoney Creek Girls Hockey Association
08.2018 - Current
Secondary School -
Blessed Trinity Catholic Secondary School
Bachelor of Science - Biology
Niagara University
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