Mya Carrero
Duarte
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Lash Technician
Independant
Duarte
08.2023 - Current
- Provided aftercare instructions to clients regarding proper care of their eyelash extensions.
- Assisted with client consultations to determine the best type of lash extension for each individual's needs.
- Educated clients on the importance of maintaining their lashes through proper cleansing techniques.
- Developed new styles and techniques.
- Responded to customer inquiries by phone, email, and in person.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Trained new lash technicians on proper application of eyelash extensions.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
Customer Service Representative
JbcConnect Creative Recruiters
Anaheim
01.2025 - 02.2025
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Abraham Lincoln Senior High
Los Angeles06-2024
Some College (No Degree) - Biology
Pasadena City College
Pasadena, CASkills
- Sales skills
- Customer relationship management
- Time management
- Employee training
- Customer service
- Teamwork and collaboration
Timeline
Customer Service Representative
JbcConnect Creative Recruiters
01.2025 - 02.2025
Lash Technician
Independant
08.2023 - Current
High School Diploma -
Abraham Lincoln Senior High
Some College (No Degree) - Biology
Pasadena City College
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