Mya Cage
Covina
Summary
Dynamic young leader with proven expertise in customer service, employee training, and inventory management. Committed to enhancing customer experiences and implementing effective policies that drive satisfaction and business growth. Ambitious and eager to experience continued development with the right organization.
Overview
7
7
years of professional experience
Work History
Crew Shift Leader
Menchie's Frozen Yogurt
West Covina
07.2022 - Current
- Supervised daily operations of frozen yogurt shop during peak hours to ensure efficient service and customer satisfaction.
- Trained new crew members on customer service and product preparation.
- Managed inventory levels and placed orders for supplies to maintain stock availability and prevent shortages.
- Ensured cleanliness and organization of workstations and dining area.
- Assisted customers with menu selections and special requests effectively.
- Maintained equipment, reporting issues to management for timely repairs.
- Implemented store policies to improve customer experience and satisfaction, leading to positive feedback and repeat business.
Customer Service and Sales Associate
FinishLine (Macy's)
Brea
11.2020 - 06.2021
- Guided customers in selecting footwear and athletic apparel, enhancing their shopping experience.
- Provided product knowledge and recommendations to enhance customer experience.
- Processed customer transactions efficiently at the point of sale.
- Addressed customer inquiries and resolved issues promptly, fostering customer satisfaction and loyalty.
- Organized merchandise and maintained product displays to create an appealing shopping environment.
- Collaborated with team members to meet store objectives and promotions.
- Managed inventory levels by restocking shelves and monitoring stock availability.
Customer Service and Cafeteria Staff
Grab n' Go Food Distribution
San Gabriel
08.2019 - 03.2020
- Prepared and served meals to ensure customer satisfaction in a fast-paced environment.
- Maintained cleanliness of dining area and food preparation stations to uphold health standards.
- Restocked supplies to support efficient inventory management.
- Followed safety and hygiene protocols during food handling and preparation.
Education
High School Diploma -
Gabrielino High School
San Gabriel, CA06-2020
Skills
- Customer service
- Employee training
- Inventory management
- Team leadership
- Policy implementation
- Customer relationship management
- Adaptability and flexibility
- Problem solving
- Adaptability in service
Timeline
Crew Shift Leader
Menchie's Frozen Yogurt
07.2022 - Current
Customer Service and Sales Associate
FinishLine (Macy's)
11.2020 - 06.2021
Customer Service and Cafeteria Staff
Grab n' Go Food Distribution
08.2019 - 03.2020
High School Diploma -
Gabrielino High School