My Tran
IT Service Engineer
San Leandro,CA
Overview
20
20
years of professional experience
Work History
Varsity Head Coach
San Lorenzo High School
San Lorenzo, California
02.2019 - Current
- Successfully turned around underperforming teams through strategic coaching decisions and motivational techniques.
- Ensured adherence to state athletics guidelines by staying current on regulations and communicating necessary information to players and staff members accordingly.
- Enhanced team performance by implementing rigorous training programs and fostering a strong work ethic.
- Built strong rapport with college scouts and recruiters to increase exposure for student-athletes seeking collegiate opportunities post-high school graduation.
IT Service Engineer
Cal Sierra Technologies
07.2021 - 10.2023
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Captured technical schematics for use in project planning and execution.
- Routed and integrated technical and electrical components for projects.
- Provide
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
IT Support Specialist
Regent
, CA
01.2019 - 04.2019
- Use multiple platform to create accounts and emails for hundreds of clients through service contract software such as Google Suite and Office 365
- Finding and testing solutions such as cloud, anti-virus and/or storage that suits the needs of our clientele and their customers
- Remote into hundreds of the workstations and fix various issues from permission to network share drives offline
- Work as a team from projects to fix major issues at numerous occasions from installations to outages
- Implemented new software that would create more efficient environment and productivity
Alarm Monitor/Dispatcher/Trainer/Supervisor
United States Air Force
01.2005 - 05.2011
- Operated as a dispatcher and dispatched numerous police/security units to the vulnerable areas of the military installation
- Migrated operating/application system Microsoft Windows workstations.
- Provided & Implemented daily technical support for email, network connectivity, telecommunications, peripheral equipment, and system maintenance
- Operated and Monitored multiple CCTVs using different software to monitor national security assets
- Trained multiple candidates to operate and repair systems vital to national security
- Troubleshot multi-million-dollars systems vital to our nation’s west coast defense.
Education
BA - Criminal Justice Admin
California State University
09.2011 - 06.2016
G Suite Administrator Fundamentals - undefined
01.2019 - 01.2005
AWS Partner Training - undefined
01.2019 - 01.2004
Windows Server 2019 - undefined
01.2019 - 01.2004
Google IT Professional Support Specialization - undefined
01.2019 - 01.2002
Skills
Software
IT Ticket Service Desk, Lotus Notes
Norton Utilities, Adobe Photoshops
MS Officer 2016 applications, Office
365, VMware, RMM
Operating Systems
Windows 10, Mac OS X, iOS X
Android & Chrome OS
Networking
LAN/WAN, TCP/IP, VPN, Router
Switch, Firewalls
Clearance Level
Secret
Audio Visuals
Setup and Operated Stereo Speakers
CCTV, Microphones, Computers, and
Projectors/Screen
Multi-tasking, Improvising, technical knowledge 4 year in the military and civilian technological
Helpdesk call support
Timeline
IT Service Engineer
Cal Sierra Technologies
07.2021 - 10.2023
Varsity Head Coach
San Lorenzo High School
02.2019 - Current
IT Support Specialist
Regent
01.2019 - 04.2019
G Suite Administrator Fundamentals - undefined
01.2019 - 01.2005
AWS Partner Training - undefined
01.2019 - 01.2004
Windows Server 2019 - undefined
01.2019 - 01.2004
Google IT Professional Support Specialization - undefined
01.2019 - 01.2002
BA - Criminal Justice Admin
California State University
09.2011 - 06.2016
Alarm Monitor/Dispatcher/Trainer/Supervisor
United States Air Force
01.2005 - 05.2011
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