MY NGUYEN

• Efficiently troubleshoot and resolve IT-related problems, ensuring minimal downtime and disruption.

• Deliver comprehensive technical support to end-users for hardware, software, and network issues

• Fast respond to users' requests via tickets, emails, call, chats or in-person

• Lead IT session for New Hire Orientation

• Conduct training sessions for employees on new software, technology best practices, and IT policies.

• Provide technical assistance with computer hardware and software and install, configure, and upgrade PC software

• Network printer setup and troubleshoot
• VPN support

• Managing user accounts, security groups, and group policies in Active Directory

• Manage IT standard hardware inventory

• Collaborate with other IT team members and departments to optimize overall service delivery.
• Document technical issues, resolutions, and standard operating procedures for future reference and knowledge sharing.

• Perform General IT Window and MacBook support and ensure user’s satisfaction
• Support, install, or set up employees’ computers and other IT equipment
• Assist with systems administration and projects such as network/data security, backups and archiving, patching, network issues, email issues, and implementing new technologies
• Troubleshooting, repair, and maintenance of hardware and software
• Assist in evaluation and testing of software or hardware
• Collaborate with Management Team to manage Company’s data on Google Drive
• Conduct researches and install IT software on laptops to enhance IT equipment, data and passwords protections

• Perform disconnect and reconnect services for IT workstation equipment including Monitors, PC’s, and USB peripherals
• Perform rack & stack of server devices by using elevation sheets, port maps, and move matrixes
• Assist project management with any delegated additional related duties