My Ly
Riverside/OC
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Host
ROL Sushi
Huntington Beach, CA
05.2024 - 09.2025
- Welcomed and seated guests promptly, ensuring optimal dining experience.
- Managed reservation system efficiently, coordinating guest flow during peak hours.
- Resolved guest inquiries and concerns professionally, maintaining high satisfaction levels.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Coffee Barista
Mirakuru
Garden Grove, CA
10.2023 - 05.2024
- Trained and mentored new baristas on operational procedures and customer service standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Delivered exceptional customer service, promoting customer loyalty through personalized interactions.
- Collaborated with team members to maintain a positive work environment and optimize performance.
Co-founded & Co-led
O2 Justice Campaign
03.2025 - 06.2025
- Engaged in public outreach & developed recruitment materials (developed social media to support campaign)
- Prepared & delivered 2 presentations in collaboration with PC4EJ and other students
- Worked in collaboration with community partners
- Facilitated meetings and took notes
- Organized & carried out campaign actions/events (e.g., public comment workshops and public hearings)
Education
Bachelor of Arts - Public Policy
University of California, Riverside
06.2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable
- Detail-oriented
- Foreign language skills
- Dining room management
- Verbal and written communication
- Customer engagement
Languages
Vietnamese
Native or Bilingual
Timeline
Co-founded & Co-led
O2 Justice Campaign
03.2025 - 06.2025
Host
ROL Sushi
05.2024 - 09.2025
Coffee Barista
Mirakuru
10.2023 - 05.2024
Bachelor of Arts - Public Policy
University of California, Riverside