Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Core Skills Highlights
Languages
Timeline
Generic

Waseem Khan

NEW WESTMINSTER,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technician Operation

AtkinsRéalis
02.2023 - Current
  • Working on service now ticketing system to resolve tickets.
  • Managed approximately 20 incoming calls, emails and tickets per day from customers.
  • Provided technical support to over 200 users, achieving 95% resolution rate within 24-hour timeframe, resulting in improved user satisfaction and productivity.
  • Installed, configured, and maintained desktops, servers, switches, laptops, and associated peripherals.
  • Performed routine hardware and software upgrades to keep systems up to date and enhance user experience.
  • Documented and maintained inventory of hardware and software assets, facilitating efficient resource management.
  • Participated in deployment of new software and hardware solutions, ensuing seamless integration into existing environment.
  • Assisted in setting up and management of user accounts, email configurations, and network connectivity.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.

System Support Engineer

Sybrid (Pvt) Ltd
04.2019 - 10.2022
  • Troubleshooting and replacing hardware and software
  • Creating new user, updating passwords and adding users to groups in active directory.
  • Providing support on call, emails and onsite.
  • Troubleshoot and resolve computer and telephony related issues.
  • Develop and manage documentation of issues so that any other IT staff could read the problem and understand solution.
  • Maintain and administer systems, servers, and related network equipment to ensure availability of services.
  • Setting up vpn for work from home employees
  • Update and manage asset purchase lists.
  • Implemented network monitoring and performance tuning, reducing network congestion by 75% and improving overall network stability, resulting in uninterrupted service for 100% of users during peak usage periods
  • File and manage confidential documents.
  • Updates assigned ticket information with client provided information in accordance with departmental procedures.
  • Supported clients through various system support troubleshooting.

Education

Bachelors in computer science -

SZABIST
Islamabad, Pakistan
05.2022

Skills

  • Customer Service
  • Azure Active Directory
  • Multitasking and Organization
  • Troubleshooting
  • Documentation And Reporting
  • Network Troubleshooting
  • Active Directory Management
  • Identity and Access Management

Accomplishments

  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.
  • Implemented an IT asset management system to track hardware and software inventory, resulting in improved asset utilization, reduced procurement costs, and streamlined license compliance.
  • Successfully managed IT projects from conception to completion, including planning, resource allocation, and stakeholder communication, resulting in on-time delivery and achievement of project goals.
  • Implemented network optimization strategies that resulted in a significant reduction in latency and improved data transfer speeds, enhancing overall network performance.

Certification

AWS certified Cloud Practitioner

Core Skills Highlights

  • Troubleshooting:
  • Performed the installation of new IT network equipment, system software and desktop computer.
  • Installing new hardware.
  • Troubleshooting software.

Languages

English
Full Professional

Timeline

Technician Operation

AtkinsRéalis
02.2023 - Current

System Support Engineer

Sybrid (Pvt) Ltd
04.2019 - 10.2022

Bachelors in computer science -

SZABIST

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Waseem Khan