MWANGI KIRIRI
London,ON
Summary
Dedicated individual with experience in customer service and bilingual proficiency (English and French). Demonstrated excellence in conflict resolution, team collaboration, multitasking, time management, and attention to detail. Helpful and friendly individual, always willing to learn more.
Overview
2
2
years of professional experience
Work History
Grocery Clerk
Metro Grocery Store
London
06.2023 - 08.2023
- Provided exceptional customer service, skillfully handling grocery duties with accuracy and efficiency
- Maintained cleanliness of the store
- Assisted customers with locating items in the store, answered questions about products and prices
- Often assisted other departments with duties
Dispatcher
Dominion Automobile Association
London
03.2022 - 08.2022
- Recorded information such as vehicle type, location, and customer details in the database
- Thrived in fast-paced, high-pressure environments, efficiently determining response priorities
- Resolved customer complaints by providing timely solutions
- Coordinated with other departments to ensure efficient operations
Personal Assistant
Junction Beats
London, ON
11.2021 - 02.2022
- Performed calendar management and scheduling of appointments for the store owner
- Helped manage social media accounts, creating posters and advertisements
- Greeted visitors in a professional manner and provided assistance with inquiries
Education
High School Diploma -
Mother Teresa Catholic Secondary School
06.2022
Skills
- Customer Service
- Conflict Resolution
- Team Collaboration
- Bilingual (English and French)
- Time Management
- Attention to Detail
- Data Entry
- Computer Skills
Achievements And Impact
Successfully managed conflict resolutions as a Dispatcher at Dominion Automobile Association, fostering positive relationships with customers and personnel. Excelled in fast-paced, high-pressure environments, efficiently determining response priorities and contributing to a high level of service
References
References available upon request
Timeline
Grocery Clerk
Metro Grocery Store
06.2023 - 08.2023
Dispatcher
Dominion Automobile Association
03.2022 - 08.2022
Personal Assistant
Junction Beats
11.2021 - 02.2022
High School Diploma -
Mother Teresa Catholic Secondary School
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