Managed batches incoming payment processing mail including Process payments quickly and accurately.
Senior Specialist – Accounts Processing and Customer Service
Carfinco Finance
Edmonton, AB
01.2010 - 08.2016
Responsibilities included reviewing, prioritizing, maintaining, and collecting on all accounts assigned, as well as negotiating payment arrangements and discussing alternatives to satisfy accounts
Also resolved customer complaints and concerns, made acceptable payment arrangements, maintained customer records by updating account information and contributed to a team effort
Consistently met performance benchmarks in all areas (speed, accuracy, volume) Earning high marks in all categories including communication skills, listening skills, problem resolution and politeness.
Education
Water And Wastewater Treatment, Distribution And Collection Systems Including Operation And Maintenance - Water And Wastewater Technology