Muzaffer Mohammed
ON
Summary
Dynamic Technical Support Analyst with a proven track record, specializing in troubleshooting and issue resolution. Expert in system monitoring and user training, consistently delivering exceptional customer support. Skilled in developing effective sales strategies and enhancing client experiences, contributing to increased efficiency and satisfaction within the organization. Seeking to leverage expertise in technical support to drive continuous improvement in customer service initiatives.
Overview
9
9
years of professional experience
Work History
TECHNICAL SUPPORT ANALYST
ZAAS CONSULTING INDIA PVT LTD
Hyderabad, India
11.2022 - Current
- Troubleshooting and Issue Resolution
- Customer Support and Assistance
- System Maintenance and Monitoring
- Documentation and Knowledge Management
- Training and User Education
Technical Support Executive
Amazon
Hyderabad, Telangana
08.2022 - 11.2022
- Diagnosed hardware and software issues on various platforms
- Provided guidance on best practices for using different applications related to the product and service being supported.
- System Maintenance and Monitoring.
- Documentation and Knowledge Management.
Associate
KIMU Infra Services
Hyderabad, India
08.2016 - 01.2018
- Company Overview: Providing tailored solutions and fabulous experiences to our customers
- Promoting and selling company services to clients
- Having a solid understanding of competitors including their products and current promotions
- Developing and finding strategies to increase sales for KIMU Infra
- Providing tailored solutions and fabulous experiences to our customers
Education
Bachelor of Business Administration - Financial Management, Investment Management, Risk Analysis and Management, Relationship Management, Human Resource Management
Hyderabad School of Business
Hyderabad, India01.2022
12th Standard -
Jubilee Hills Public School
Hyderabad, TG, India01.2016
Skills
- Troubleshooting
- Issue resolution
- System monitoring
- User training
- Technical documentation
- Customer support
- Knowledge management
- Sales strategies
Timeline
TECHNICAL SUPPORT ANALYST
ZAAS CONSULTING INDIA PVT LTD
11.2022 - Current
Technical Support Executive
Amazon
08.2022 - 11.2022
Associate
KIMU Infra Services
08.2016 - 01.2018
Bachelor of Business Administration - Financial Management, Investment Management, Risk Analysis and Management, Relationship Management, Human Resource Management
Hyderabad School of Business
12th Standard -
Jubilee Hills Public School
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