Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

MUYONGE FATAKI

Orleans

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

16
16
years of professional experience

Work History

Manager

Marché Plaisir and Catering
01.2015 - 01.2024
  • Company Overview: Exotic and take out store
  • Refilled stock
  • Placed orders for the entire store
  • Contacted the distributor
  • Cooked
  • Managed the entire store
  • Exotic and take out store

Réseau des Femmes en Action pour le Développement (RFAD)
09.2018 - 07.2022
  • Great and welcome customers in person and on the phone
  • Maintained logbooks and calls received
  • Answered high volume calls and booked appointments
  • Maintained the founder of the organisation’s monthly calendars for conferences and travel
  • Were assigned to work as an assistant counselor in the organization
  • Worked for young ladies and teenage mothers
  • Ensured them to have social assistance and finding jobs
  • Provided them with the correct counselling which differed to cases
  • Created activities for them and encouraged them
  • Followed up with clients
  • Strong organization skills

Call Centre Representative

PFS Web
01.2018 - 01.2020
  • Worked for Roots Canada and Canada goose, as a Retail Customer Service Representative
  • Received inbound calls from customers in a fast-paced environment
  • Explained and sold products to clients which required to have the ability of excellent knowledge of the products and placed orders for clients online
  • Provided customers assistance also through emails in various situations
  • Alerted customers each time we realised that they purchased an item from a fraudulent website and provided them with the correct alert procedure
  • Close attention to details provided by customers

Call Centre Representative

Market Probe Canada
01.2008 - 05.2015
  • Conducted business to client satisfaction surveys on behalf of Royal Bank of Canada (RBC)
  • Reached up to 100 - 150 customer per 8-hour shifts
  • Completed required 15 surveys/shift
  • Ability to work in a fast paced environment and to deal with frustrated customers
  • Ability to convince customers to take the phone surveys at anytime

Education

Art culinaire -

La cité collégiale
01.2000

Travail sociale -

La cité collégiale
01.1997

Skills

  • Strong Interpersonal Skills in customer service and front desk office administration with the ability to resolve issues effectively and efficiently, including handling multiple phone systems, managing schedules and maintaining reception
  • Efficient Data Entry, fast learner and extremely adaptable
  • Proficient and knowledgeable in Microsoft Office, Excellent typist and very Internet savvy
  • Excellent problem-solving ensuring win-win outcome in difficult situations
  • Passion to provide top rated assistance to callers while constantly striving to achieve and to honor company’s mission
  • Bilingual – French/English
  • Payment processing
  • Appointment scheduling
  • Answering questions
  • Documentation and reporting
  • Staff management
  • Call center operations
  • Call center customer service
  • Customer support
  • Problem-solving skills
  • Customer service

Languages

English
Professional Working
French
Native or Bilingual

Timeline

Réseau des Femmes en Action pour le Développement (RFAD)
09.2018 - 07.2022

Call Centre Representative

PFS Web
01.2018 - 01.2020

Manager

Marché Plaisir and Catering
01.2015 - 01.2024

Call Centre Representative

Market Probe Canada
01.2008 - 05.2015

Travail sociale -

La cité collégiale

Art culinaire -

La cité collégiale

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