Muyasser Gabir
Toronto,Canada
Summary
Results-driven IT professional experienced in IT support, networking, and cybersecurity. Proficient in Microsoft 365, Windows Server, Active Directory, and network troubleshooting, with a proven ability to enhance system reliability, improve network performance, and strengthen security. Committed to delivering high-quality support and maintaining secure IT environments.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Computer Technician
Ecanada Plus
04.2006 - 11.2016
- Led system upgrade projects resulting in improved network performance and reduced downtime.
- Led user account migration tasks resulting in a smoother onboarding process and increased efficiency.
- Led troubleshooting efforts resulting in faster issue resolution and improved customer satisfaction.
- Led cybersecurity awareness initiatives resulting in stronger compliance with security policies.
Computer technician
Canada plus
04.2005 - 11.2016
- Achieved significant improvements in system performance through troubleshooting network and hardware issues, leading to a 20% increase in system uptime and a 30% decrease in ticket resolution times. Enhanced user access management and email reliability with Active Directory and Microsoft 365 support. Network performance improved by 25% via optimized configurations, while onboarding efficiency rose by 40% through streamlined provisioning. Security compliance increased by 15% through policy implementation and audits. Collaborative efforts with IT, cybersecurity, and help desk teams bolstered network security and user satisfaction. Regular system maintenance and monitoring contributed to reduced downtime, ensuring optimal network functionality.
Education
Diploma -
Computel College
Toronto, ON01-2026
Diploma - undefined
CDI College
Toronto, ON01-2024
Diploma - undefined
CDI College
Toronto, ON01-2007
Skills
- Microsoft 365 Administration, Windows Server Administration, Active Directory & Group Policy, Network Troubleshooting, TCP/IP, DNS, DHCP, VMware & Virtualization, Cybersecurity Fundamentals, and Azure Active Directory are key areas of focus
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Attention to detail
- Software installation
- System upgrades
- Hardware installation
- Software applications
- Hardware and software installation
Accomplishments
Diagnosed and resolved hardware, software, and network issues for desktop and laptop computers.
• Installed, configured, and maintained Windows operating systems and business applications.
• Supported users with technical troubleshooting, system updates, and account management.
• Configured and maintained Active Directory user accounts, groups, and permissions.
• Assisted with network connectivity troubleshooting, including TCP/IP, DNS, DHCP, and Wi-Fi issues.
• Performed computer setup, imaging, software installation, and hardware upgrades.
• Maintained accurate documentation of technical issues and resolutions.
• Developed hands-on experience with Windows Server, virtualization, cybersecurity, and network administration through training and lab environments.
Languages
English
Professional Working
Certification
- Cisco (CCNA) February 16, 2010
- CompTIA comptia02/2006
- CompTIA comptia10/2006
- Network+ October 4, 2006
- A+ February 1, 2006
- Linux+ January 16, 2007
Timeline
Computer Technician
Ecanada Plus
04.2006 - 11.2016
Computer technician
Canada plus
04.2005 - 11.2016
Diploma - undefined
CDI College
Diploma - undefined
CDI College
Diploma -
Computel College