Muwanguzi Shiphrah
Toronto
Summary
I am a hardworking and passionate job seeker with strong organizational skills eager to maintain a position that offers professional obstacles that utilize interpersonal skills, excellent time management, and problem-solving skills. I am ready to help the team achieve and set goals while working under pressure to adapt to new situations and challenges. I offer experience prioritizing and delegating administrative tasks to drive goal achievement. I am proficient in schedule coordination, resource allocation, and office supply inventory management. Last but not least, I am dedicated to training and mentoring individuals to promote a productive work environment with a positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Special Projects Assistant
York University
09.2023 - Current
- Organized databases to provide grants, supplies, and resources to startup companies.
- Created and updated records and files on excel to maintain up to date data and documents
- Assisted in planning and logistics of special projects assigned by CEO involving events, marketing and community events.
- Planned and directed organization events using online resources.
- Completed multiple tasks simultaneously to optimize project completion.
- Conducted research to assist with routine tasks and special projects.
- Provided technical support to other departments within the organization to help meet their project objectives.
Operations Assistant
York University
05.2023 - 08.2023
- Helped develop an online work system that helped individuals stay up to date with their daily tasks.
- Provided administrative support that made document preparation and data entry easier for my department.
- Managed and maintained a filing system that contained current reports, contracts, and invoices.
- Managed day-to-day department operations working with over 100 customers daily and was able to maintain effective workflow coordination.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Followed detailed directions from my supervisor to complete daily paperwork and computer data entry.
- Volunteered to help complete work for any employee within my department that called in sick.
- Proofread and edited documents, reports and contracts for accuracy and grammar.
Logistics Coordinator
Canadian Federation for the Humanities and Social Sciences (CONGRESS)
05.2023 - 06.2023
- Identified issues, analyzed information, and provided solutions to problems that were brought to my attention.
- I was able to work independently and collaboratively in a team environment.
- Assisted manager in all aspects of project tasks throughout our daily operations.
- Worked effectively in fast-paced environments and helped about 60 people daily.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Responded to customer requests for products, services, and company information.
- Managed the team I was put in charge of by providing support and guidance when needed.
- Presented excellent communication skills, both verbal and written.
Homeschooling Teacher Supervisor
Bernard Sanya
01.2022 - 08.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Made my students participate in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help when required.
- Worked flexible hours; night, weekend, and holiday shifts.
- Learned each individual is different and had to come up with plans where each of them could succeed at their own pace but in time to meet their deadlines.
- Consistently checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
Uganda National Students Coordinator
Norah Mugyenyi
10.2019 - 01.2022
- Resolved team disputes through proactive communication.
- Provided immediate responses to questions from prospective students.
- Gathered and organized materials to support the convention participants.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to my supervisor to step in to assist with various tasks whenever an employee was absent or at lunch.
Education
Specialized Honors of Health - Health Policy, Management And Informatics
York University
Canada 05.2026
High School Diploma -
Vine International Christian Academy
Kampala, Uganda 12.2021
Skills
- Consulting Supervisors
- Project Management
- Resolving Complaints
- Scheduling and Coordinating
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Google Documents
- Cardiopulmonary Resuscitation (CPR)
- Patient Collection Information
- Customer Service and Support
- Administrative Support
- Operations and Procedural Knowledge
- Critical Thinking and Planning
Certification
First Aid Training
Uganda National Students Convention
All Africa Students Convention
VOLUNTEER EXPERIENCE
St. JOHN AMBULANCE - FIRST AID SAFETY ASSISTANT
From January 2020 - August 2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Learned to stay calm and speak to an injured or panicking patient in distressing circumstances.
ADVANCED PEER LEADERSHIP TRAINING
From March 2023 - June 2023
- Learned how to train and mentor new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Learned and implemented successful onboarding program.
Accomplishments
- Uganda National Students Convention
- Collaborated with students in the development of their home education
- All Africa Students Convention
- First Aid Training
- Used Microsoft Excel to develop tracking spreadsheets.
Timeline
Special Projects Assistant
York University
09.2023 - Current
Operations Assistant
York University
05.2023 - 08.2023
Logistics Coordinator
Canadian Federation for the Humanities and Social Sciences (CONGRESS)
05.2023 - 06.2023
Homeschooling Teacher Supervisor
Bernard Sanya
01.2022 - 08.2022
Uganda National Students Coordinator
Norah Mugyenyi
10.2019 - 01.2022
Specialized Honors of Health - Health Policy, Management And Informatics
York University
High School Diploma -
Vine International Christian Academy
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