MUTWARE DAVID
Toronto,Ontario
Summary
A driven business student seeking to apply new business skills and make a profitable contribution to business enterprises .dynamic customer service representative successful in supporting customers in busy call centers,with active listening skills to determine the customer's needs /demands .professionally represents products, services, and brands during all interactions,with a commitment to customer service and a desire to build relationships. Excellent in building customer loyalty and retention .resolves complex problems, using tact and client relation skills
Overview
5
5
years of professional experience
Work History
Customer Service and Call Center Represemtative
Bank Of America
05.2021 - 12.2022
- Interviewed customers to assess needs and enter call information into the account management system.
- assisted with training and support for new call center team members.
- researched customer issues to determine potential solutions and provide high-caliber customer service
- received incoming calls,accessed customer account information, and provided accurate and updated answers to all inquiries
- engaged with customers to understand and resolve issues and answered product questions
Custormer Relations and Cordinator
Verizon Communications Inc
03.2020 - 02.2021
- tracked changing services and company information to continue offering best-in-class service to every customer.
- supervised daily client care functions to elevate performance and maintain exceptional care standards team-wide.
- answered concerns about claims,warranties, and product service to deliver world-class customer support.
- met with potential clients to match their needs to service plans.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Communications and Product /service Promotor
Vodafone Group
06.2018 - 03.2020
- worked with the sales team to handle high volume of potential customers and make consistent sales.
- developed informative brochures to highlight the benefits and features of products and services.
- sold products being promoted and kept records of sales
- learned about competitors' products to stay ready for common questions and redirect objections toward the current promotion
Education
Post-Baccaleurate Diploma - Advanced Accounting And Finance
Toronto School of Management
Toronto, ON01.2024
Skills
- Expense Reporting
- Verbal and Written Communication
- Team Collaboration
- Word Processing
- Multi-Line Telephone Systems
- Packaging and Mail Receiving
- Customer Assistance
- Complex Problem-Solving
- Confirming Transactions
- Sensitive Information Handling
- Fraud Prevention
- Technical Support
- Microsoft Office
- Cloud-Based File Organization
- Digital File Transmission
- Call Answering and Routing
- Bookkeeping
- Empathy and emotional stability
- Client relation and retention skills
- Data analysis and mining
Timeline
Customer Service and Call Center Represemtative
Bank Of America
05.2021 - 12.2022
Custormer Relations and Cordinator
Verizon Communications Inc
03.2020 - 02.2021
Communications and Product /service Promotor
Vodafone Group
06.2018 - 03.2020
Post-Baccaleurate Diploma - Advanced Accounting And Finance
Toronto School of Management
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