Mutsumi Kobayashi
Vancouver,BC
Summary
Part-time student seeking a customer service position where I can show my skills from my experience as a receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
8
8
years of professional experience
Work History
Receptionist / Server
HOTEL HANSHIN Annex Osaka
03.2021 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Served food and beverages promptly with focused attention to customer needs with team members during busy shifts for excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales
Shibamoto&co,ltd
04.2020 - 11.2020
- Wrote sales slips and sales contracts.
- Supported sales efforts by providing pre-sales assistance and post-sales follow-up as needed.
- Gathered and prepared sales materials in preparation for sales meetings.
Clerk
Seven Eleven
04.2016 - 03.2020
- Operated POS system to receive payment and accurately count and provide change.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Global Business Expert With Coop
Vancouver International College
Vancouver, BC02.2025
Bachelor of International Liberal Studies
St.Andrews University
Osaka,Japan 05.2001 -
Skills
Customer Service / Service-oriented mindset
Languages
Japanese
Native or Bilingual
English
Upper intermediate (B2)
Timeline
Receptionist / Server
HOTEL HANSHIN Annex Osaka
03.2021 - 06.2024
Sales
Shibamoto&co,ltd
04.2020 - 11.2020
Clerk
Seven Eleven
04.2016 - 03.2020
Bachelor of International Liberal Studies
St.Andrews University
05.2001 -
Global Business Expert With Coop
Vancouver International College
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