Muthu Pradhiksha Muthu Raja
Mississuaga,ON
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Business Analyst
Stradegi Solutions
08.2021 - 04.2022
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers and external clients to understand business needs and translate into requirements and project scope.
Customer Service Representative
Sutherland Global Services
08.2019 - 08.2021
- Delivered excellent customer service by managing inquiries across phone, email, chat, and in-person channels, ensuring accurate and timely responses.
- Resolved customer complaints professionally, contributing to improved satisfaction and retention rates.
- Maintained detailed records of customer interactions, transactions, and account updates in the CRM system.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Post Graduate Diploma - Project Management
Sheridan College
Mississauga10-2024
Post Graduate Diploma - Artificial Intelligence
Georgian College
Barrie11-2023
Bachelor of Science - Information Technology
Anna University
India08-2021
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Systems analysis
- Negotiation
Languages
English
Professional Working
Employee of the month
Successfully handled inbound calls in a call center environment, addressing inquiries and resolving issues related to credit cards, gift cards, and other financial services. Demonstrated professionalism and empathy, effectively restoring trust for a hesitant customer with a prior negative experience, which led to positive feedback. Recognized as "Employee of the Month" for exceptional customer service and client satisfaction.
Timeline
Business Analyst
Stradegi Solutions
08.2021 - 04.2022
Customer Service Representative
Sutherland Global Services
08.2019 - 08.2021
Post Graduate Diploma - Project Management
Sheridan College
Post Graduate Diploma - Artificial Intelligence
Georgian College
Bachelor of Science - Information Technology
Anna University
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