Mutheu Ngoya
Calgary
Summary
Outgoing and providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help the team achieve company goals.
Overview
1
1
year of professional experience
Work History
Volunteer
School Of The Nations
04.2023 - 06.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Intern
Kakuzi Plc
01.2023 - 03.2023
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
Customer Service Associate
Naivas
09.2022 - 01.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Sales Associate
Carrefour
07.2022 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts - Psychology
University of Calgary
Calgary, AB04.2027
Skills
- Recordkeeping
- Operations Support
- Data Entry
- Computer Skills
- Administrative Tasks
- Counting Money
- Organized and Efficient
- Teamwork and Collaboration
- Attention to Detail
- Record Preparation
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Volunteer
School Of The Nations
04.2023 - 06.2023
Intern
Kakuzi Plc
01.2023 - 03.2023
Customer Service Associate
Naivas
09.2022 - 01.2023
Sales Associate
Carrefour
07.2022 - 08.2022
Bachelor of Arts - Psychology
University of Calgary
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