Mutaz Hammad
Amman
Summary
Friendly, detail-oriented, and multilingual professional with a strong foundation in customer service, hospitality communication, and problem-solving. Known for handling high-pressure situations with composure and empathy. Proven leadership through roles in international societies and debate, with excellent organizational and interpersonal skills. Fluent in English and Arabic, and passionate about creating outstanding guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Extensya
03.2024 - 10.2024
- Delivered excellent customer service by resolving inquiries promptly and professionally.
- Handled high volumes of order coordination between customers and delivery teams.
- Used internal order management systems to track deliveries and communicate updates.
- Managed urgent complaints and escalations with diplomacy and efficiency.
Education
Bachelor of Business - Business Information Technology
Princess Sumaya University For Technology
Amman, JordanBachelor of Arts - Political Science
Carleton University
Ottawa, ONHigh School Diploma -
Amman Baptist School
Amman, Jordan06-2023
Skills
- Customer service
- Problem-solving
- Adaptability and flexibility
- Guest Service & Hospitality
- Active Listening & Conflict Resolution
- Multilingual: English & Arabic
- Time Management & Multitasking
- Communication & Public Speaking
- CRM & Order Tracking Systems
- Team Collaboration
- Adaptability under Pressure
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Best Delegate Award – Model United Nations, PSUT
- Chair Certification – Model United Nations
- Novice Finalist – McGill IV Debate Tournament, McGill University
- ICDL Certification – Amman Baptist School
Leadership Roles
Vice President External
Carleton University Debating Society | Jan 2025 – Present
- Coordinated with other university societies and hosted national debate events.
- Managed event promotion, guest outreach, and participant logistics.
Director of International Relations
Global Quantitative Finance Society | Nov 2024 – Present
- Built international partnerships and promoted the society’s global presence.
- Represented the society at high-level student conferences and debates.
Interests
- Public speaking and debate
- Music (Guitar & Trumpet)
- Chess and strategy games
- Writing and journalism
- International affairs
Timeline
Customer Service Representative
Extensya
03.2024 - 10.2024
Bachelor of Business - Business Information Technology
Princess Sumaya University For Technology
Bachelor of Arts - Political Science
Carleton University
High School Diploma -
Amman Baptist School
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