Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mutaz Hammad

Ottawa,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Extensya
Amman, Jordan
02.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.

Education

Bachelor of Arts - Political Science

Carleton University
Ottawa, None
04-2029

High School Diploma -

Amman Baptist School
Amman, Jordan
06-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Writing
  • Customer relations
  • Call center experience
  • Conflict resolution
  • Live chat support

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary
German
Elementary

Timeline

Customer Service Representative

Extensya
02.2024 - 10.2024

Bachelor of Arts - Political Science

Carleton University

High School Diploma -

Amman Baptist School
Mutaz Hammad