Mutaz Alrousan
Toronto,ON
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Abu Habib Shawarma Restaurant
02.2021 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
North Square Sweets
04.2022 - 08.2023
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
- Offered customers information about upcoming promotions and available items.
- Provided information to customers on products or services.
- Recorded daily transactions in system using correct procedures and focusing on accuracy.
- Kept customers happy by quickly processing payments and bagging purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Pc Build Technician
06.2022 - 08.2023
- Irbid, Irbid
- Installed and configured hardware and software components to meet system requirements.Assisted in troubleshooting, resolving technical problems and providing solutions.Performed basic network configuration tasks such as setting up wireless access points and configuring routers.Tested hardware components to ensure proper functioning of systems before deployment.Provided technical advice on computer related issues to users via phone, email or in person.Conducted regular maintenance activities such as virus scans, disk defragmentation.Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
Education
High School Diploma -
Sama Alrousan High School
Skills
- Issue Analysis
- Equipment Repair
- Operations Monitoring
- OSHA Compliance
- Environmental Compliance
- Quality Control
- Customer Service
- Attention to Detail
- Relationship Building
Certification
- Digital Marketing, Google Digital Garage.
Languages
English
Arabic
Timeline
Pc Build Technician
06.2022 - 08.2023
Cashier
North Square Sweets
04.2022 - 08.2023
Server
Abu Habib Shawarma Restaurant
02.2021 - 03.2022
High School Diploma -
Sama Alrousan High School
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