MUTABAZI FIACRE
Vancouver,BC
Summary
An innovative, creative, and self-starting business manager and leadership specialist. Extensive experience networking, maintaining professional relationships, and building community with diverse individuals. More than anything, I am passionate about uplifting and empowering others in the community. I want to see everyone reach their full potential.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Managing Director and Cofounder
Kunda Eco Arts Space
Kigali
01.2020 - Current
- Developed and executed business strategies to achieve short and long-term goals
- Established processes to generate revenue and improve profits
- Managed the daily operations of multiple departments in a fast-paced environment
- Organized and executed 12 successful art workshops within a year, with an average attendance of 20 participants per workshop
- Secured partnerships with three local artists, resulting in collaborative events and increased brand exposure.
Startup Founder
Kunda Arts Collective
Kigali
05.2019 - Current
- Successfully launched and grew the company from inception, achieving a 100% increase in revenue within the first year
- Built a dedicated team of professionals, scaling the workforce from 5 to 20 employees in two years
- Secured more than $20,000 in funding through strategic investor pitches and fundraising efforts
- Developed and launched innovative products/services, resulting in a 50% expansion of the customer base
- Established a strong brand presence, increasing social media followers by 200% and garnering positive media coverage.
Climate Curator
Museum for the United Nations - UN Live
Copenhagen
01.2023 - 12.2023
- We organized over 100 discussions on climate change via an online platform, engaging participants from refugee camps, and utilized creative communication tools like zoom and social media
- Actively engaged with marginalized communities to amplify their voices on pressing environmental issues, fostering dialogue and action
- Facilitated impactful connections between global stakeholders, utilizing technology to advocate for sustainable solutions in refugee settings.
Digital Marketing Consultant
RedRocks Initiative
Kigali
04.2020 - 06.2020
- Organized promotional events such as webinars, contests or giveaways aimed at increasing customer engagement
- Managed corporate social media like Facebook, Instagram, and Twitter presence, grew platforms from zero to 500+ followers.
Customer Service Representative (Freelancer)
LimeBike
San Francisco
12.2017 - 02.2020
- Assisted the CX team by handling emails, text messages, and refunds for customers
- Achieved a 90% resolution rate for escalated complaints within 24 hours, fostering customer loyalty and trust
- Received the 'Employee of the Month' award twice for exceptional performance and commitment to customer satisfaction
- Managed incoming calls and emails, utilizing Zendesk software and maintaining a polite and helpful demeanor.
Co-founder and Director
Mystory Rwanda Ltd
Kigali
11.2016 - 12.2019
- Registered the organization and ensured compliance with all legal requirements
- Established a team and developed a comprehensive operational and strategic plan
- Designed and launched MyStory's website using Wix
- Successfully executed multiple series of storytelling events
- Enhanced MyStory's social media presence, increasing followers by 50%
- Developed a marketing plan that led to a 30% growth in brand visibility
- Produced a documentary in collaboration with Challenges Group titled 'Coffee Market Building for People and Prosperity in Rwanda'.
Communications and Social Media Manager
Friends Peace House
Kigali
06.2018 - 03.2019
- Created and managed content for various social media platforms such as Twitter, Facebook, and Instagram
- Edited videos for promotional purposes using capcut suite
- Implemented a robust social media plan to enhance brand visibility and engage target audiences.
Project Lead
Transformational Leadership Center
Gicumbi
01.2017 - 09.2017
- Ensured the daily communication between our beneficiaries and our donors
- Conducted and facilitated 10 workshops focusing on fostering peace and reconciliation
- Trained 30 local leaders in conflict resolution and mediation techniques
- Organized 20 workshops on peace building for youth empowerment
- Established partnerships with 3 NGOs and governmental agencies to strengthen peace efforts
- Reached out 10 families in marginalized community to ensure inclusivity in peace initiatives.
Communication Lead Volunteer
International Service/ Challenges Worldwide
Rutsiro
09.2015 - 12.2015
- Assessed livelihood, identified development needs, and collaborated with 20 volunteers and Kopakama, a growing coffee co-operative
- Coordinated 2 successful community integration events, handling promotional material planning, and fostering strong relationships
- Created social media pages alongside writing a weekly blog composing our activities and work on placement.
Interned as an Environmental Analyst
International Gorilla Conservation Program
Kigali
01.2015 - 03.2015
- Assessed office carbon footprint and sought eco-friendly recommendations for organizational improvement
- Gathered data and identified effective approaches for acquiring the necessary information
- Data analysis such as PESTLE, SWOT, etc.
Education
Bachelor of Science (B.S.) - Public Health
Mount Kenya University
12.2017
High school diploma - Physics, Chemistry, and Biology
Byimana School Of Science
01.2012
Skills
- Marketing Strategy
- Customer Relationship Management
- Team Building
- Social Media Strategy
- Project management
- Business Management
Certification
- Certificate of participation for attending the International Volunteer Youth Forum, Future Team, A global youth network, which connects young leaders and professionals from 180 countries, 11/2019
- Certificate for participating in the 2018-2019 East Africa & Europe startup mentoring program, Enpact e.V., Supports young, innovative businesses with a curated combination of mentoring, workshops, network building, and funding., 08/2018
Languages
RutsiroGicumbiByimanaMystoryRedRocks
- Kinyarwanda, Native
- French, Fluent
- English, Fluent
Timeline
Climate Curator
Museum for the United Nations - UN Live
01.2023 - 12.2023
Digital Marketing Consultant
RedRocks Initiative
04.2020 - 06.2020
Managing Director and Cofounder
Kunda Eco Arts Space
01.2020 - Current
Startup Founder
Kunda Arts Collective
05.2019 - Current
Communications and Social Media Manager
Friends Peace House
06.2018 - 03.2019
Customer Service Representative (Freelancer)
LimeBike
12.2017 - 02.2020
Project Lead
Transformational Leadership Center
01.2017 - 09.2017
Co-founder and Director
Mystory Rwanda Ltd
11.2016 - 12.2019
Communication Lead Volunteer
International Service/ Challenges Worldwide
09.2015 - 12.2015
Interned as an Environmental Analyst
International Gorilla Conservation Program
01.2015 - 03.2015
Bachelor of Science (B.S.) - Public Health
Mount Kenya University
High school diploma - Physics, Chemistry, and Biology
Byimana School Of Science
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