Jessica Epp
Barrie,Canada
Summary
Expert in logistics, sales and account management. Always focused on the customer experience as it is an essential factor in every and any position.
Overview
20
20
years of professional experience
Work History
Account Manager
Freightxtension
06.2019 - Current
- 6 years of experience in the shipping industry
- Managed accounts ensuring an amazing customer experience every time!
- Coordinating shipments all across North America and World Wide Courier via CRM, email or phone
- Problem solver who is very client focused with attention to detail
- Manage shipping claims
- Collaborated with the accounting team with any billing discrepancies
- Strong communication skills providing exceptional customer service and anticipating client needs.
- Solution focused
- Critical thinker
- Familiar with business to business or business to residential shipping
- Multitasker
- Experience with CRM and fulfillment
Customer Service Representative/Inside Sales Representative
Nutri-Farms
01.2016 - 06.2019
- Top Confirmer in the Region
- Organize canvassed leads
- Discern leading opportunities for the sale
- Pitch to arrange sit-down presentations of products to potential customers
- Liaise with Branch Manager and General Manager to address delivery issues
- Responsible for dispatching farm representatives throughout the GTA
- Exceptional telephone manner
- Resolved questions and concerns regarding products, pricing and availability.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
Manager
Fido Solutions Incorporated
01.2005 - 11.2015
- Led the team in sales for 5 years straight
- Total sales for our store was increased by 25% year over year
- Was responsible to schedule and manage payroll a team of 5 reps
- Responsible for training and ongoing mentorship of staff members
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma -
George Brown College
01.2011
Skills
- Account management
- Exemplary customer experience
- Fulfillment focused
- Customer relationship management (CRM)
- Prioritizing workflows
- Teamwork and collaboration
- Attention to detail
Timeline
Account Manager
Freightxtension
06.2019 - Current
Customer Service Representative/Inside Sales Representative
Nutri-Farms
01.2016 - 06.2019
Manager
Fido Solutions Incorporated
01.2005 - 11.2015
High School Diploma -
George Brown College