Mustakim Agoliya
Thunder Bay,Ontario
Summary
Dedicated and client-focused professional with over 6 years of combined experience in hospitality and sales, including leadership roles in fast-paced environments. Adept at delivering exceptional customer service, managing teams, and supporting business operations. Eager to apply interpersonal skills, sales acumen, and a strong service mindset to a customer-facing associate role at RBC.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
McDonald’s
01.2023 - Current
- Lead daily operations, staff supervision, and customer service for a high-volume restaurant
- Maintain service quality and compliance with corporate standards
- Train and mentor new staff to deliver consistent, high-quality customer experiences
Sales Associate
The Source
05.2022 - 12.2022
- Advised customers on electronics and service plans, meeting and exceeding sales targets
- Demonstrated product knowledge and provided personalized recommendations
- Resolved customer concerns to ensure satisfaction and retention
Manager
Subway Restaurant
05.2019 - 12.2022
- Managed scheduling, inventory, and staff performance across shifts
- Built loyal customer relationships through consistent service and order accuracy
- Increased store efficiency by streamlining processes and reducing wait times
Assistant Associate (Volunteer)
SBI Bank of India
06.2018 - 12.2018
- Supported client services and administrative duties in a busy branch environment
- Gained experience in basic banking processes and customer interactions
Education
Diploma in Hospitality and Hotel Resort Management -
08.2020
High School Diploma - Accounting & Mathematics
05.2018
Skills
- Strong ability to build rapport and maintain lasting client relationships
- Customer Service & Relationship Building
- Sales & Upselling Techniques
- Staff Leadership & Training
- Conflict Resolution
- Time Management
- POS & Inventory Systems
- Hospitality Operations
- WHMIS & Smart Serve Certified
Certification
- Smart Serve Certified
- WHMIS Certified
Timeline
Restaurant Manager
McDonald’s
01.2023 - Current
Sales Associate
The Source
05.2022 - 12.2022
Manager
Subway Restaurant
05.2019 - 12.2022
Assistant Associate (Volunteer)
SBI Bank of India
06.2018 - 12.2018
Diploma in Hospitality and Hotel Resort Management -
High School Diploma - Accounting & Mathematics
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