Mustafizur Rahman Mubin
Ottawa,Canada
Summary
Dynamic customer service and field marketing professional with a proven track record at Circle K. Achievements include enhanced customer satisfaction through effective complaint resolution and comprehensive product education. Proficient in Microsoft Office Suite and skilled in rapport-building, consistently delivering innovative solutions that elevate team performance. Career aspirations focus on leveraging expertise to drive customer engagement and operational excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Circle K
Ottawa, Ontario
09.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Approached customers and engaged in conversation through effective interpersonal and people skills.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
Field Marketing Representative
Kognitive Sales Solution
Ottawa, Ontario
06.2024 - 09.2025
- Provided timely reports on key performance indicators related to field marketing campaigns.
- Interacted with clients to understand their requirements and suggest suitable solutions.
- Coordinated with sales teams to ensure the successful implementation of marketing campaigns.
- Performed data entry tasks related to customer information management system.
- Ensured compliance with legal regulations while carrying out field marketing activities.
- Identified the needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Some College (No Degree) - Construction Engineering
Algonquin College
Ottawa, None09-2026
Skills
- Complaint resolution
- Account updating
- Scheduling
- Product Education
- Building rapport
- Product sales
- Adaptability and flexibility
- Punctuality and reliability
- Customer relations
- Verbal and written communication
- Administrative support
- Microsoft Office Suite
- Retail sales customer service
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Full Professional
French
Limited
Timeline
Customer Service Representative
Circle K
09.2024 - Current
Field Marketing Representative
Kognitive Sales Solution
06.2024 - 09.2025
Some College (No Degree) - Construction Engineering
Algonquin College
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