Mustafigur Rahman
Toronto,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
9
9
years of professional experience
Work History
Stock Associate
Mango
07.2023 - Current
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Sales Associate
Adidas
02.2022 - 09.2022
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Vodafone
10.2020 - 12.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Increased purchase amounts by cross-selling with similar products.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
Sales Assistant
LC Waikiki
01.2018 - 07.2020
- Accepted and completed cash, check and credit card payments.
- Helped customers find specific products, answered questions and offered product advice.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Eleven
01.2015 - 08.2017
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Certificate - Professional Office Administration
YWCA Toronto
Toronto, ON05.2023
Bachelor of Arts - Economics
Zhytomyr Polytechnic State University
Zhytomyr, Ukraine 08.2021
Certificate - Business Studies
Malvern International Academy
Kuala Lumpur, Malaysia 11.2014
High School Diploma -
Mohammad Mokon High School And College
Sylhet, Bangladesh 08.2009
Skills
- Store Opening and Closing
- Customer Needs Assessment
- Policy and Procedure Adherence
- Cash Handling
- Cash Handling Accuracy
- Problem-Solving
- Verbal and Written Communication
- Customer Service
- Sales Goals Attainment
- Product Recommendations
- Stocking and Receiving
- Order Processing
- Product Signage and Labeling
- Merchandise Stocking
- Storage Organization
Languages
English
Full Professional
Timeline
Stock Associate
Mango
07.2023 - Current
Sales Associate
Adidas
02.2022 - 09.2022
Sales Associate
Vodafone
10.2020 - 12.2021
Sales Assistant
LC Waikiki
01.2018 - 07.2020
Sales Associate
Eleven
01.2015 - 08.2017
Certificate - Professional Office Administration
YWCA Toronto
Bachelor of Arts - Economics
Zhytomyr Polytechnic State University
Certificate - Business Studies
Malvern International Academy
High School Diploma -
Mohammad Mokon High School And College
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