Mustafa Noori
Whitby,Canada
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate
Best Buy
07.2024 - Current
- Executed visual merchandising strategies to enhance store presentation and drive sales effectiveness.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Bell Associate
Bell Mobility
04.2022 - 07.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on sales techniques and customer engagement practices to ensure consistency.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Monitored inventory levels, conducting regular stock audits to minimize discrepancies and maximize availability.
- Analyzed customer feedback to identify trends, recommending improvements for enhanced shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained in-depth product knowledge to assist customers in making informed purchasing decisions.
Truck Driver
Sujay Transport inc
10.2019 - 03.2022
- Follow safety procedures for transporting materials
- Ensure P.T.I is completed every shift
- Operate and drive to transport goods and materials
- Manage bills of lading
- Communicate with other drivers and customers in a friendly and positive manner
Sales Coordinator
Costco
01.2017 - 04.2019
- Coordinated sales processes to enhance operational efficiency and streamline workflows.
- Managed scheduling and logistics for sales meetings, optimizing team productivity.
- Collaborated with cross-functional teams to align sales strategies with company goals.
- Analyzed customer feedback to identify trends, aiding in strategy development.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
Truck Operator
HIGHLAND TRANSPORT
07.2016 - 09.2017
- Follow safety procedures for transporting materials
- Ensure P.T.I is completed every shift
- Operate and drive to transport goods and materials
- Ensure box is clean and ready for following day
- Manage bills of lading
- Ensuring highway loads
Assistant Manager
Pioneer Energy Gas Station
02.2012 - 12.2016
- Led team to enhance operational efficiency through strategic scheduling and resource allocation.
- Analyzed performance metrics to identify areas for improvement and implement process enhancements.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Worked various shifts such as night, morning and weekends
- Awarded for Exceptional Customer Service Certificate (Available upon Request)
Cashier
Shell Gas Station
02.2009 - 02.2012
- Worked various shifts such as night, morning and weekends
- Provided quick and friendly service to customers at checkout as a cashier
- Communicated clearly and positively with customers, co-workers & management
- Assisted in inventory management by restocking shelves as needed.
Education
BBA - Business Administration
Durham College
Oshawa, ON01-2016
High school diploma -
Henry Street High School
Whitby, ON01-2015
Skills
- RETAIL SALES
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL
- CDL
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Exceptional customer service
- Cash handling
- Verbal/written communication
- Stocking and receiving
- Conflict resolution
- Client service
- Sales expertise
- Product sales
- Customer needs assessment
- Upselling
- Meeting deadlines
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Farsi
Full Professional
Urdo
Full Professional
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Sales Associate
Best Buy
07.2024 - Current
Bell Associate
Bell Mobility
04.2022 - 07.2024
Truck Driver
Sujay Transport inc
10.2019 - 03.2022
Sales Coordinator
Costco
01.2017 - 04.2019
Truck Operator
HIGHLAND TRANSPORT
07.2016 - 09.2017
Assistant Manager
Pioneer Energy Gas Station
02.2012 - 12.2016
Cashier
Shell Gas Station
02.2009 - 02.2012
BBA - Business Administration
Durham College
High school diploma -
Henry Street High School
Additional Information
- Skills
- Customer Service (5 years), RECEPTIONIST (5 years), RETAIL SALES (5 years)
- SKILLS
- Efficient customer service, communication, interpersonal skills
- Able to read, write and communicate in English fluently
- AZ & DZ license: Able to drive large vehicles in safe and efficient manner
- Flexible: Able to adapt to new situations and schedules
- Reliable: Excellent attendance record, trusted to always be on time