Mustafa Kemal Baltacı

• After working 5 year in Tuscan Valley project as Customer Care Manager, I was appointed to position of facility manager.
• I was responsible for fallowing;

-Ensuring the operation of the site in accordance with the condominium law and management plan.
-Preparation and distribution of the budget.
-Making annual planning, preparing and presenting the general assembly and following up the subsequent processes.
-Tracking of purchases.
-Ensuring the control and management of sub-units such accounting, Landscaping, Cleaning, Social Facility, Restaurant, Technical Service, personnel affairs and Sports Management,
control of managers of units.
Organizing events for special days.

• Tuscan Valley is the first project of Emaar Properties in Turkey. I have been worked here between January 2013 and 2018 as
  Customer Care Executive in this project. There are 480 independent units as Villas.
• I was responsible with Handover process of this deluxe units to the new owner. Most of our house owners are from gulf countries and well-known families. There are also 2-5-10 years warranty issues with these houses. It was my task to take requested works,evaluate them under this warranties and finalize the problem with my technic team. I was also reporting for this issues to Emaar Center in Dubai
  There were also some other responsibilities such as, preparing this units before owner comes( activating house
  systems, cleaning services, transfer services etc)
  I was also organizing some social activities to keep the life active such as, barbecue parties, grape vintage, speacial
  basketball, tennis, swimming etc lessons, Thema nights in main restaurant etc.
  I was also fallowing some invoices of the houses for Vip customer.

• Max Royal is Deluxe Concept Hotel
• There I was part of Hotel opening team in front office and was working as Front Office Asst. Manager
• Until grand opening, i was responsible with educating new FO staff and educating them for coming new season's opening
• As it was new opening Hotel i was leading Travel agencies inspection groups and making presentation in their own language ( English - German - French - Russian )

• I started my carrier in Gloria Hotels&Resorts as one of 4 Management Trainers,so i had time to see many department's working process
• In Gloria Serenity Resort, we used to make many big and important congress as NATO Military meeting,EU Ministers meeting, Big Golf Tournaments
• In Gloria Verde Resort i worked as Guest Relation Assistant Manager and Duty Manager
• As there was no Guest Relations Manager i was reporting to Assistant General Manager and i was only one who is in charge of hotel from 18:00 - 09:00 as Night Manager and operating and controlling all departments.

• I was working as Barmen, i was responsible for general operation and cleaning of bar.

• I joined a Hotel training program which was provided by Akdeniz Univercity
• I worked in different departments of the Hotel and had time to develope my German skills.

• In this Hotel i used to work when i was studying in Tourism High School
• It was a 2nd Class 70 rooms hotel
• I started there as a trainee and i became head of F&B team in the hotel for the time i worked there.