Summary
Overview
Work History
Education
Skills
Languages
Websites
Affiliations
Timeline
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Mustafa Abobakr

Fort McMurray,AB

Summary

Experienced professional with a strong background in technical support and system configuration. Proven ability to streamline processes and enhance system functionality, ensuring effective team collaboration and communication.

Overview

2026
2026
years of professional experience

Work History

Sales and Marketing Administrator

Confident Travel
Doha, Doha
05.2021 - 04.2025
  • Facilitated coordination of marketing campaigns for travel packages and promotions.
  • Strengthened sales team operations by coordinating customer inquiries and furnishing timely information.
  • Structured travel brochures and promotional materials for seamless client delivery.
  • Enriched social media profiles with compelling content highlighting travel destinations.
  • Developed and implemented a comprehensive sales and marketing plan.

IT Manager

Confident Travel
Doha, Doha
05.2019 - 04.2021
  • Contributed to maintenance of IT infrastructure for travel operations
  • Managed software installations and updates on various company devices.
  • Monitored system performance and reported issues to senior staff.
  • Coordinated with teams to enhance effective use of technology in travel services.
  • Helped maintain inventory of hardware and software resources for the company.
  • Trained staff members on various aspects of computer usage and software applications.

IT Technician

Vodafone Qatar
Doha, Doha
06.2015 - 04.2019
  • Provided technical support via phone, email, and in-person consultations.
  • Diagnosed network connectivity, software installation, and configuration issues to enhance system functionality.
  • Collaborated with team members to resolve complex technical problems efficiently.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Set up user profiles on local machines according to established standards.
  • Streamlined ticket fulfillment across various technicians and teams to eliminate redundancy and enhance response times.

Help Desk Technician

Turkish Airlines
Sana'a, Sana'a
06.2011 - 02.2015
  • Administered technical guidance to employees operating company systems and software.
  • Addressed hardware and software challenges for personnel in diverse departments.
  • Facilitated training of new team members on help desk procedures and tools.

Sales and Marketing Administrator

Confident Travel
Doha, Doha

Education

Higher Diploma - Computer And Electronics Engineering

Sana'a Community College
Sana'a, Yemen
10-2011

High School Diploma -

Kuwait Secondary School
Sana'a, Yemen
09-2005

Skills

  • Technical support
  • System configuration
  • Strategic issue management
  • System diagnostics
  • Revenue generation strategy
  • Online marketing strategies
  • Business development

Languages

English
Professional

Affiliations

  • Playing soccer
  • Swimming

Timeline

Sales and Marketing Administrator

Confident Travel
05.2021 - 04.2025

IT Manager

Confident Travel
05.2019 - 04.2021

IT Technician

Vodafone Qatar
06.2015 - 04.2019

Help Desk Technician

Turkish Airlines
06.2011 - 02.2015

Sales and Marketing Administrator

Confident Travel

Higher Diploma - Computer And Electronics Engineering

Sana'a Community College

High School Diploma -

Kuwait Secondary School
Mustafa Abobakr