Mustafa Abobakr
Fort McMurray,AB
Summary
Experienced professional with a strong background in technical support and system configuration. Proven ability to streamline processes and enhance system functionality, ensuring effective team collaboration and communication.
Overview
2026
2026
years of professional experience
Work History
Sales and Marketing Administrator
Confident Travel
Doha, Doha
05.2021 - 04.2025
- Facilitated coordination of marketing campaigns for travel packages and promotions.
- Strengthened sales team operations by coordinating customer inquiries and furnishing timely information.
- Structured travel brochures and promotional materials for seamless client delivery.
- Enriched social media profiles with compelling content highlighting travel destinations.
- Developed and implemented a comprehensive sales and marketing plan.
IT Manager
Confident Travel
Doha, Doha
05.2019 - 04.2021
- Contributed to maintenance of IT infrastructure for travel operations
- Managed software installations and updates on various company devices.
- Monitored system performance and reported issues to senior staff.
- Coordinated with teams to enhance effective use of technology in travel services.
- Helped maintain inventory of hardware and software resources for the company.
- Trained staff members on various aspects of computer usage and software applications.
IT Technician
Vodafone Qatar
Doha, Doha
06.2015 - 04.2019
- Provided technical support via phone, email, and in-person consultations.
- Diagnosed network connectivity, software installation, and configuration issues to enhance system functionality.
- Collaborated with team members to resolve complex technical problems efficiently.
- Configured routers, switches and wireless access points for LANs and WANs.
- Set up user profiles on local machines according to established standards.
- Streamlined ticket fulfillment across various technicians and teams to eliminate redundancy and enhance response times.
Help Desk Technician
Turkish Airlines
Sana'a, Sana'a
06.2011 - 02.2015
- Administered technical guidance to employees operating company systems and software.
- Addressed hardware and software challenges for personnel in diverse departments.
- Facilitated training of new team members on help desk procedures and tools.
Sales and Marketing Administrator
Confident Travel
Doha, Doha
Education
Higher Diploma - Computer And Electronics Engineering
Sana'a Community College
Sana'a, Yemen10-2011
High School Diploma -
Kuwait Secondary School
Sana'a, Yemen09-2005
Skills
- Technical support
- System configuration
- Strategic issue management
- System diagnostics
- Revenue generation strategy
- Online marketing strategies
- Business development
Languages
English
Professional
Affiliations
- Playing soccer
- Swimming
Timeline
Sales and Marketing Administrator
Confident Travel
05.2021 - 04.2025
IT Manager
Confident Travel
05.2019 - 04.2021
IT Technician
Vodafone Qatar
06.2015 - 04.2019
Help Desk Technician
Turkish Airlines
06.2011 - 02.2015
Sales and Marketing Administrator
Confident Travel
Higher Diploma - Computer And Electronics Engineering
Sana'a Community College
High School Diploma -
Kuwait Secondary School