Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mustafa Shukur

Kitchener,ON

Summary

Highly motivated and dependable, bringing a strong work ethic, adaptability, and a commitment to work.

Enthusiastic about acquiring and utilizing new skills to drive personal and professional growth.

Overview

7
7
years of professional experience

Work History

Dispatcher

Waterloo Taxi
Waterloo, Ontario
05.2022 - Current
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Participated in team meetings discussing changes in procedures or processes.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Documented services performed, operations information, and dispatch details in system.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.

Call Taker

Waterloo Taxi
Waterloo, Ontario
04.2020 - Current
  • Provided customer service support, answered questions, and responded to inquiries in a professional manner.
  • Processed requests for information or services from customers on the phone.
  • Maintained up-to-date knowledge of company products, services, policies and procedures.
  • Managed high volumes of incoming calls while providing excellent customer service.
  • Resolved customer complaints in an efficient and timely manner.
  • Performed follow-up calls to ensure customer satisfaction with resolution provided by staff members.
  • Demonstrated strong listening skills when interacting with customers over the phone.

Produce Clerk

St Jacob's Farmers Market
Waterloo, Ontario
08.2017 - 10.2019
  • Followed established food safety guidelines when handling perishables such as fruits and vegetables.
  • Cleaned work areas throughout shift to maintain sanitation standards.
  • Weighed, labeled, priced, and packaged produce items for sale.
  • Maintained cleanliness of department while adhering to health code regulations.
  • Operated cash register efficiently during peak business hours.
  • Demonstrated familiarity with department products to help customers in selecting items.
  • Conducted regular price checks, updating pricing signage to reflect current sales and promotions.
  • Participated in inventory counts, verifying stock levels and identifying discrepancies.

Education

Diploma - Electrical Engineering

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
05-2026

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
05-2019

Skills

  • Service Coordination
  • Dispatch Coordination
  • Route Navigation
  • Database Management
  • Data Entry
  • Schedule Management

Languages

English
Native/ Bilingual
Turkish
Professional
Arabic
Limited

Timeline

Dispatcher

Waterloo Taxi
05.2022 - Current

Call Taker

Waterloo Taxi
04.2020 - Current

Produce Clerk

St Jacob's Farmers Market
08.2017 - 10.2019

Diploma - Electrical Engineering

Conestoga College Institute of Technology And Advanced Learning

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning

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Mustafa Shukur