Mustafa Shukur
Kitchener,ON
Summary
Highly motivated and dependable, bringing a strong work ethic, adaptability, and a commitment to work.
Enthusiastic about acquiring and utilizing new skills to drive personal and professional growth.
Overview
7
7
years of professional experience
Work History
Dispatcher
Waterloo Taxi
Waterloo, Ontario
05.2022 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Participated in team meetings discussing changes in procedures or processes.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Documented services performed, operations information, and dispatch details in system.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Call Taker
Waterloo Taxi
Waterloo, Ontario
04.2020 - Current
- Provided customer service support, answered questions, and responded to inquiries in a professional manner.
- Processed requests for information or services from customers on the phone.
- Maintained up-to-date knowledge of company products, services, policies and procedures.
- Managed high volumes of incoming calls while providing excellent customer service.
- Resolved customer complaints in an efficient and timely manner.
- Performed follow-up calls to ensure customer satisfaction with resolution provided by staff members.
- Demonstrated strong listening skills when interacting with customers over the phone.
Produce Clerk
St Jacob's Farmers Market
Waterloo, Ontario
08.2017 - 10.2019
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Weighed, labeled, priced, and packaged produce items for sale.
- Maintained cleanliness of department while adhering to health code regulations.
- Operated cash register efficiently during peak business hours.
- Demonstrated familiarity with department products to help customers in selecting items.
- Conducted regular price checks, updating pricing signage to reflect current sales and promotions.
- Participated in inventory counts, verifying stock levels and identifying discrepancies.
Education
Diploma - Electrical Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None05-2026
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None05-2019
Skills
- Service Coordination
- Dispatch Coordination
- Route Navigation
- Database Management
- Data Entry
- Schedule Management
Languages
English
Native/ Bilingual
Turkish
Professional
Arabic
Limited
Timeline
Dispatcher
Waterloo Taxi
05.2022 - Current
Call Taker
Waterloo Taxi
04.2020 - Current
Produce Clerk
St Jacob's Farmers Market
08.2017 - 10.2019
Diploma - Electrical Engineering
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning