Mustafa Shams
Ottawa,ON
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Having adeptly led and supervised staff throughout personal career, Ready to bring extensive experience in guiding and managing diverse teams to achieve optimal performance and results.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Co-Founder
Edddu.ca
06.2021 - 05.2024
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Enhanced employee satisfaction and retention by creating positive work environment with clear communication and opportunities for growth.
Cashier Customer Service/Merchandiser
Shoppers Drug Mart
10.2021 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer concerns and inquiries promptly, both in person and over phone, ensuring high levels of customer satisfaction.
- Managed cash register system proficiently, maintaining precise records of payments and transactions.
Personal Care/Assist Recreation
PETER D CLARK
07.2021 - 08.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental well-being.
- Improved client comfort by providing exceptional personal care and maintaining
clean, safe environment.
Assistant Manager/Supervisor/Customer Service
Shams' Store
05.2015 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
Nepean High School
Ottawa, ON06.2023
Skills
Resourceful
Handling High-Volume Workloads
Microsoft Office
Microsoft Excel
Buying/Merchandising
Excellent Customer Service
Negotiating
Team Leadership
Time Management
Retail
Certification
- Introduction to Microsoft Excel - Coursera Project Network, XHXVJ5Z5297W
- Introduction to Data Analysis using Microsoft Excel - Coursera Project Network, XYJ5NYFUTWRV
Languages
English
Full Professional
Persian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Walking
Family Time
Eating
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Cashier Customer Service/Merchandiser
Shoppers Drug Mart
10.2021 - 02.2022
Personal Care/Assist Recreation
PETER D CLARK
07.2021 - 08.2021
Co-Founder
Edddu.ca
06.2021 - 05.2024
Assistant Manager/Supervisor/Customer Service
Shams' Store
05.2015 - 06.2017
High School Diploma -
Nepean High School
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