Summary
Overview
Work History
Education
Skills
Websites
Certification
Key Client Engagements
Timeline
Generic

Mustafa Merchant

TORONTO,ON

Summary

Senior ERP Program Manager with extensive experience leading SAP S/4HANA transformations. Proven track record in managing end-to-end ERP implementations, from strategy to hypercare support, across global enterprises. Recognized for effective governance, risk management, and stakeholder engagement, driving accountability to achieve successful project outcomes.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Delivery Head- SAP programs, Principal Solution Architect

Tech Mahindra
12.2017 - Current
  • Led major SAP S/4HANA and ERP transformation programs across North America.
  • Driving enterprise-scale delivery, governance, and solution architecture across manufacturing and industrial clients.

SAP CoE & Program/ Project Manager

Capgemini (incl. iGATE / Patni acquisition)
05.2006 - 12.2017
  • SAP leadership across Testing CoE, Solution Architecture, and Program Management.
  • Delivered large-scale SAP implementations, upgrades, and testing programs across multiple industries.

Management Intern

Accenture
04.2005 - 06.2005
  • Supported competency-based recruitment and assessment frameworks for structured talent evaluation & capability alignment.

Software Engineer

Infosys Technologies
11.2002 - 06.2004
  • Developed CRM and BI solutions for Customer Service and Sales to enhance visibility through data-driven reporting.

Education

Post Graduate Diploma in Management (PGDM) - strategy, finance and systems

IIM Kozhikode
01-2006

Bachelor of Engineering - Electronics

University of Mumbai
01-2002

Skills

  • ERP Program and Project Management
  • Business Process Transformation
  • PMO Governance & Delivery Execution
  • Multi-Vendor Program Management
  • Global Delivery Leadership
  • Risk and Dependency Management
  • Budget and Financial Management
  • Stakeholder & Executive Management
  • Data migration governance
  • Training and change management

Certification

  • Certified Project Manager- SAP Activate
  • Certified on S/4HANA Cloud- Finance
  • Certified on S/4HANA Cloud- Manufacturing

Key Client Engagements

  • Global Aerospace & Defense Company, S/4HANA Program Director, Global SAP digital core for component repair operations covering planning, execution, procurement, finance, billing, and profitability reporting across worldwide repair facilities., Established scalable global S/4HANA template enabling standardized execution across global repair shops; created enterprise-ready platform for multi-business unit expansion across services operations.
  • Global Industrial Manufacturing Company, Program Manager – S/4HANA Greenfield, Greenfield SAP S/4HANA Government Cloud deployment across pilot divisions focused on Clean Core, standardization, and process simplification., Delivered harmonized enterprise template with minimal disruption; reduced ERP fragmentation and enabled structured blueprint for enterprise-wide rollout.
  • Global Electronic Components Distributor, Principal Solution Architect, SAP S/4HANA transformation roadmap to replace fragmented legacy ERP landscape and define target enterprise architecture., Led enterprise discovery across business units; established value-stream based roadmap linking business priorities to SAP capabilities and quantified transformation opportunities.
  • Major North American Energy & Utilities Provider, SAP Testing Program Manager, ECC (EHP2→EHP7) upgrade with HANA migration in preparation for S/4HANA brownfield transformation., Implemented testing strategy across Finance & Supply Chain; ensured stable production cutover with reusable regression assets and reduced risk.
  • Global Oil & Gas Company, Program Manager, FSCM implementation to automate collections and dispute management across multiple global business units., Delivered end-to-end transformation across design, build, testing, data migration, training, and hypercare; improved financial process integration and receivables governance.
  • Fortune 100 Multinational -Corporate division, Program Manager – Global AP Transformation, Corporate Accounts Payable transformation (2-way match automation) across multiple SAP instances and business units., Standardized AP processes globally, reducing reconciliation complexity and improving financial processing efficiency across multiple business units.
  • Global Energy Infrastructure Company, SAP Integration Manager, Enterprise integration program across SAP and third-party systems spanning North America, Europe, and India., Delivered 30+ integrations with standardized architecture governance, improving enterprise interoperability and end-to-end data consistency.
  • Global Beverage Manufacturing Company, SAP QA Manager, Enterprise SAP test automation and regression framework across global SAP releases., Established structured regression test bed improving test coverage and reducing production risk through standardized QA governance and traceability.

Timeline

Delivery Head- SAP programs, Principal Solution Architect

Tech Mahindra
12.2017 - Current

SAP CoE & Program/ Project Manager

Capgemini (incl. iGATE / Patni acquisition)
05.2006 - 12.2017

Management Intern

Accenture
04.2005 - 06.2005

Software Engineer

Infosys Technologies
11.2002 - 06.2004

Post Graduate Diploma in Management (PGDM) - strategy, finance and systems

IIM Kozhikode

Bachelor of Engineering - Electronics

University of Mumbai
Mustafa Merchant