Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mustafa Masoud

Mississauga

Summary

Dynamic and customer-focused professional with experience at Shawarma Royale, excelling in cash handling and customer complaint resolution. Proven ability to enhance sales through effective product recommendations and upselling techniques. Recognized for attention to detail and maintaining high-quality service standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Cashier

Shawarma Royale
11.2022 - Current
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.


Pizza Maker

Double Double
03.2023 - 10.2024
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Monitored and maintained clean working areas and cooking surfaces.

Bus Cleaner

Attridge Transportation
06.2023 - 08.2023
  • Removed dirt and debris from vehicle and equipment interiors.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
  • Checked and replaced windshield wipers on vehicles and equipment.

Education

Bachelors Of Commerce - Accounting And Finance

Toronto Metropolitan University
Toronto, None
06-2029

High School Diploma -

Stephen Lewis Secondary School
Mississauga, ON
06-2024

Skills

  • POS system operation

  • Cash handling

  • Customer complaint resolution

  • Conflict resolution

  • Product knowledge

  • Attention to detail

  • Time management

  • Financial overage analysis

  • Quality assurance

  • Upselling techniques

  • Staff training

  • Basic math

Languages

English
Bilingual or Proficient (C2)
Arabic
Professional Working

Timeline

Bus Cleaner

Attridge Transportation
06.2023 - 08.2023

Pizza Maker

Double Double
03.2023 - 10.2024

Cashier

Shawarma Royale
11.2022 - Current

Bachelors Of Commerce - Accounting And Finance

Toronto Metropolitan University

High School Diploma -

Stephen Lewis Secondary School

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Mustafa Masoud